Salesforce Social Studio is a social media management and listening tool optimized for Salesforce suite users. It allows businesses to publish posts, engage and listen to their community, as well as track the performance of their social media campaigns. We compiled reviews from around the web and determined that Salesforce Social Studio has generally positive ratings.
Salesforce Social Studio Customer Reviews
Ease of Use: Excellent
Customer Service: Excellent
Summary of Salesforce Social Studio Customer Reviews
What Salesforce Social Studio does well:
Users who recommend Salesforce Social Studio said that they find the user interface seamless and easy to use. Most users say that managing their social media pages through Salesforce Social Studio is very simple. Great customer support was also cited.
What Salesforce Social Studio does not do well:
Users who left negative reviews of Salesforce Social Studio said that they experience occasional bugs when using the platform. Some claim that the user experience is only optimized when there’s fast internet connection, which can be an inconvenience to some users.
Most Helpful Positive Review
A user who left a positive review on the review site G2 Crowd said that Salesforce Social Studio has a clean interface. He raved that Salesforce Social Studio integrates everything in one aesthetically-pleasing in-browser package. He also likes that the publishing, engagement, and social analytics have one cohesive interface. It is easy to go from scheduling posts, to engaging with consumers, to viewing topic trends — all without leaving the platform. He said that this is a massive step in the right direction for Salesforce’s social tool.
Most Helpful Negative Review
A user who left a negative review on G2 Crowd said that currently, the analytics dashboard is comprised of pre-built widgets that provide users with little to no customization options. He mentioned that users have access to widgets based on topic trends, word clouds, sentiment, top languages/countries, and keyword groups, but being able to customize them according to their needs is limited. According to him, the most glaring missing feature is the lack of drill-down filtering, similar to running a volume trend chart off of a single word in the word cloud. He said that advertising and marketing executives may love how easy it is to glance at some graphs, but data geeks may be disappointed by the lack of reporting features. However, he shared that, he has seen a preview of the Salesforce Social Studio roadmap, and it looks like customization and drill-down features are on their way.
Salesforce Social Studio Reviews From Users Around the Web
Here are a few other resources for finding helpful Salesforce Social Studio reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: September 20, 2017|
Salesforce Social Studio Pricing
Salesforce Social Studio utilizes a customized pricing scheme and interested users must get in touch with a sales agent for a quote.
Key features published on its website are divided into four categories:
- Social Listening
- Community Engagement
- Social Media Publishing
- Management in a Singular Platform