Salesforce Social Studio is a social media management and listening tool optimized for Salesforce Suite users. It allows businesses to publish posts, engage and listen to their community, as well as track the performance of their social media campaigns. We compiled reviews from our website and around the web and determined that Salesforce Social Studio has generally positive ratings.
Salesforce Social Studio Pricing
Salesforce Social Studio doesn’t publish its pricing plans online. However, services from providers similar to Salesforce Social Studio usually cost around $0 to $99 for apps with basic and straightforward functionalities, while more extensive ones cost around $99 to $599+/month. Interested users need to get in touch with their sales team to request for a quote.
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Summary of Salesforce Social Studio User Reviews
What Salesforce Social Studio Does Well
Users who gave Salesforce Social Studio a positive review liked that the product serves as a one-stop shop for publishing posts, engaging with social audience, and monitoring brand mentions. They also said that the dashboard is easy to use and navigate. Users also mentioned that the graphs generated from the app look nice and are ready for reports and presentations.
What Salesforce Social Studio Does Not Do Well
Users who gave Salesforce Social Studio a negative review said that managing multiple accounts using the platform is not that simple and intuitive. They also complained about how difficult it is to contact the support team for issues and concerns.
Most Helpful Positive User Review
“Salesforce Social Studio positions itself as a one-stop-shop for any marketer’s interaction with its audience in three key areas: first, it allows you to schedule posts to be published on your social channels (Publish); second, it enables you to engage with your audience when they respond to your content (Engage); third, it helps you monitor the media universe for mentions of your brand and establish where media presence is being built (Analyze). Offering these three facets in one solution is a fantastic idea. Marketers can really get a handle on building their profile and engaging with their audience. Salesforce Social Studio is a ubiquitous tool, so adding it to your subscription is a good way to get your business up and running quickly.”
– Jeremy Cowles
Most Helpful Negative User Review
“We found that managing multiple accounts is not that simple or user-friendly.”
– Gerry Dapergolas
Salesforce Social Studio Features
Check out the list below of some of Salesforce Social Studio’s features.
- Social Listening
- Community Engagement
- Social Media Publishing
- Singular Platform Management
- Campaign Performance Analysis
- Text Analytics and Semantic Technology
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Salesforce Social Studio FAQ
Does Salesforce Social Studio offer a free trial?
There was no mention of a free trial on Salesforce Social Studio’s website, but interested users can request for a demo of the software.
What are the social networks supported by Salesforce Social Studio?
Salesforce Social Studio supports Facebook, Twitter, LinkedIn, Google+, YouTube, Instagram, Instagram Business, Pinterest, and Sina Weibo.
Salesforce Social Studio Overview Video
This video provides an overview on how to use Salesforce Social Studio. It also provides information on how to reach out to your social community in an engaging way.
When choosing a social media management program, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Salesforce Social Studio’s popular integrations: