Salon Iris is a booking, payment, and POS software designed for salons and spas to simplify resource management tasks and day-to-day operations. Its features include appointment scheduling, payroll, employee management, product ordering, expense reporting, online booking, and teleconsulting. Salon Iris is best for independent professionals and beauty businesses with multiple branches or high volume clients.
What We Recommend Salon Iris For
We have tested and reviewed a number of POS systems for the service industry, and Salon Iris is among a handful of software designed for managing beauty and some wellness establishments. It offers plans for solopreneurs and multi-location salons, with features that grow along with your business.
We specifically recommend Salon Iris for:
- Salons requiring client retention tools: Salon Iris has built-in tools to manage online reviews from a single platform, including the ability to collect and analyze satisfaction surveys. These client retention tools gave Salon Iris a spot on our list of top salon POS systems on the market today.
- Small salons with a high volume of clients: Salon Iris features are designed to handle the demands of a busy salon with booking and walk-in kiosk options available to manage your waitlist. It also provides automated messaging tools so users can communicate with clients 24/7.
- Solopreneur booth renters: There is a Salon Iris plan specially designed for solopreneurs who rent space from salon owners. It features an appointment scheduling tool, an online booking system, a reporting dashboard, and payment processing..
When Salon Iris Would Not Be a Good Fit
- Salon owners that prefer integrated payment processing: Salon Iris integrates with CardConnect and OpenEdge and requires a separate application process. We recommend Square Appointments for business owners who prefer integrated payment processors for its convenience and simple flat-rate transaction fees.
- Health and wellness businesses that require intake forms: Health and wellness businesses usually require intake forms which Salon Iris does not have. We recommend Vagaro as a more suitable alternative.
- Salons looking for free appointment software: Salon Iris software only offers paid plans which start at $29 per month for a single user. Those starting a salon business who need a more budget-friendly option should consider a free appointment scheduling software like Square, instead.
Looking for something else? Check out our list of best POS systems for small businesses.
Salon Iris Overview
|Walk-in kiosk feature||Outdated interface|
|Offers cloud and integrated desktop solutions||Only integrates with CardConnect and OpenEdge as payment processors|
|Includes a free mobile chip reader hardware||Separate application for the integrated card processor|
|Automated email and text messaging features||Phone support not available for the basic subscription|
|Tele-consultation tools||Inventory management is only included in the installed version of the software|
Salon Iris’s pricing page shows monthly fees for its cloud system; they range from $29 to $199 per month. The main difference between the tiers is the number of users and access to premium features such as loyalty and marketing tools, and payroll processing. Transaction fees depend on the payment provider.
According to its website, Salon Iris partners with CardConnect and OpenEdge for integrated payment processing, offering custom, “meet or beat” rates.
Professional (Desktop Plan*)
Numbers of Users
*Works with PC and Mac
This plan is designed for one user and is recommended for booth renters, freelancers, and independent service providers. Its features include:
- Appointment scheduling and reminders
- Credit card processing
- Facebook and Instagram booking
- Free website
- Mobile app (iOS and Android)
- Online booking
- Reports and dashboard
- Reputation management
- Chat and email support
This tier covers three users and is made for small salons and spas. It includes everything in Basic, plus these tools:
- Text marketing
- Credit card filing
- Membership billing
- Cash drawer balance monitoring
- Recurring marketing tools
- Client loyalty system
- Gift cards
- Time clock
- Resource management
- Walk-in kiosk
- Phone support
Perfect for large salons, this option caters to an unlimited number of users. In addition to all the Deluxe plan features, it offers the following:
- Expense tracking
- Commission exceptions
- Overtime rules
- Sliding scale commission
- Hourly or commission pay
Process 5,000 texts or 10,000 emails per month. As with the Premier plan, this option is for large salons with an unlimited number of users and even multiple locations. It enhances the premier plan with add-ons for enhanced client relations.
- QuickBooks integration
- Reputation management
Salon Iris offers both cloud-based and desktop solutions. As a cloud-based system, it is compatible with iOS and Android devices, so you can manage your business remotely. As an integrated desktop solution, Salon Iris can run on PC with Windows 7 or higher operating system. On Mac computers, it is compatible with Boot Camp or with Windows emulators such as Parallels or VMWare Fusion.
All-in-One Front Desk POS Solution
ELO is an all-in-one integrated hardware solution that’s available for users subscribed to the Deluxe or Premier plans. It is a full-service POS system that comes with a barcode scanner, built-in receipt printer, cash drawer, and a pivoting display. However, the website is unclear if the hardware is purchased outright or on installment. Those who are interested in this hardware will go through a credit qualification step in their account application process.
Card terminals for desktop checkout and mobile card readers for individual salon professionals, massage therapists, and wellness consultants are also available. Please contact Salon Iris for a quote.
At its core, Salon Iris offers enough features to grow a small salon business. Along with a scheduling tool, it provides online booking, card payments, and reputation management features. Users will have a number of plans to choose from, each designed for different types of salons.
Salon Iris’s Appointment Book is a color-coded digital scheduling tool that can add booking information in a few clicks. Clients who book online show up instantly with details already populated, so you can avoid the risk of double bookings. Appointment tiles can be dragged and dropped in case of adjustments, while recurring bookings can be set up in one go.
As a cloud-based system, Salon Iris’s calendar is accessible on any device with the software installed. This means you can quickly access the appointment calendar to adjust, cancel or confirm bookings, or even check-in your clients from a mobile device and seamlessly update all this information in real time. You can also customize the view on your device by using filtering tools.
In addition to online booking capabilities, Salon Iris also offers the following appointment scheduling tools:
- Salon Iris Kiosks: Use a dedicated tablet as a walk-in kiosk so that your services become walk-in selections with available service times and also capture new clients. Available for Deluxe and Premium subscribers.
- Advance Waiting List: Create a list of clients without prior scheduled appointments for each of your employees and service. Available with Professional plan.
Salon Iris includes tools for collecting, maintaining, and promoting client relationships. You can create detailed client profiles, which give you information on their appointment history and preferences, apart from their contact details. You can also store images that can be handy if a client would like to revisit their old hairstyles.
The Basic plan allows you to set up automated appointment reminders for different situations. Send an email, SMS message, or both to remind clients of their appointments—or when they reschedule, cancel or confirm their bookings. This feature is highly customizable, so you can specify when clients receive your messages and disable messaging for those clients who prefer not to receive notifications.
If you subscribe to the Premier plan, Salon Iris offers an added two-way texting feature, which allows you to link a mobile number to your account and receive in-app notifications for messages that you receive. You can also respond to individual queries or send out your announcements to all or a selected group of clients.
The online booking tools in Salon Iris allow you to accept bookings 24/7 by creating a booking website. The system integrates with Facebook and Instagram, so you can add a booking button on your social media profiles that take your readers directly to your booking portal. Customize the website with your own domain name, themes, images to let visitors know about your services.
As a customer-facing portal, your online booking website integrates with your Salon Iris platform. This ensures that you can seamlessly manage all bookings in real time. Aside from a booking plugin and automatic notifications, your clients can create and update their own accounts.
The client login functionality allows you to:
- Complete and update customer profiles and contact details
- Secure credit cards on file
- View upcoming appointments
- Receive new appointment requests based on your availability
- Check loyalty point balances
Salon Iris offers robust POS features that allow you to track sales, appointments, payments, and taxes among others. Its dashboard lets you see your business’ health, showing key information—like booking percentages, total appointments, and product sales. You can accept payments in the form of cash, card, and gift cards.
Salon Iris checkout features include:
- Accepting split tender or multiple payment types
- Multi-ticket sales
- Tip prompting
- Processing retail product sales, returns, and exchanges
- Membership billing
- Signature capturing tool
While it’s possible to connect with third-party payment processors, Salon Iris offers an integrated credit card processing option by applying for a CardConnect merchant account. You get a free mobile chip reader, access to lower transaction rates, and store credit cards on file for confirmation and cancellation fees. You can also issue fully customizable online gift cards for your customers. Clients can redeem the gift cards on their next appointment by adding the gift card ID, card value, and expiration date.
Reports and Analytics
Salon Iris also offers reporting and analytics tools from its Basic plan. It comes with a dashboard that can be customized, so you can set it up to reflect your business benchmarks and show a preview of the reports you need the most. You can also choose the type of graphs and filter the reports with your preferred date range or by employee with just a few clicks.
Some available Salon Iris reports are:
- Sales totals and taxes
- Retail sales
- Client retention
In addition, users who subscribe to the Premier plan get access to expense reporting tools. This allows you to record and track utilities, booth renter fees, supplies expenditures, equipment depreciation, inventory, and more. Combine reporting with resource management features and you can assign reference numbers and organize your assets by category, edit, or void expenses. Generate these expense reports with your preferred custom filters.
Users subscribed to the Deluxe plan get access to more service management features. These tools allow you to create service packages that can be pre-purchased on your booking portal and assign the required salon resources for each service for every booked appointment. Having these functionalities ensure your salon operations don’t get stalled due to insufficient equipment and supplies.
- Resource management: Automatically assigns specific resources such as booths, seats, and coloring supplies every time a service is booked.
- Package and prepaid management: Create customized service packages and make them available for prepaid bookings online.
Employee management tools are available for Salon Iris plans with multi-user access. An employee time clock allows you to keep track of your staff’s working hours as they log in and out of the system. You can set customized email and/or text notifications for your employees for new appointments, schedule changes, and cancellations.
In addition, Premier plan subscribers get access to payroll management and report generation tools. It lets you specify employee service levels and customize your payroll settings with granular overtime, bonuses, and commission rules.
Salon Iris includes a client loyalty system with its Deluxe plan. It makes use of client information and history to create an effective reward system for individual clients. You can customize how your clients earn loyalty points with their purchases and the type of redeemable rewards. During checkout, the option to redeem their credits will be displayed, along with a note indicating the available number of points and corresponding redeemable value.
You can create one-time and recurring marketing campaigns with Salon Iris. The system lets you choose between email and text formats, then customize based on your campaign type and client criteria. Templates for different campaigns are available for each format and can be updated with the help of step-by-step marketing campaign customizing tools. You also have the option to build your own from scratch.
The step-by-step guide will show you how to design campaigns, select recipients, and send out test messages to yourself so you can review your campaign. Please note that text marketing is a built-in feature for Platinum plan subscribers but is available as an add-on to Deluxe and Premier subscribers for an additional $49 per month. It offers the ability to receive responses and converse with clients via text messaging in real time.
Recently, Salon Iris launched a tele-consultation feature, which is available for all of its users with the current cloud or desktop version and internet connection. This allows you to send out marketing campaigns for your tele-consulting service and receive consultation requests. However, as this is a new feature intended as a quick response to the new normal, the feature is not fully integrated into the software.
What Tele-Consulting Can Do
What Tele-Consulting Can’t Do
Add-Ons for Installed Version
Users who subscribe to a Professional plan, as well as Deluxe and Premier subscribers who upgrade to the all-in-one desktop solution, get access to additional features for free. It’s easy to notice that Salon Iris provided these sets of tools to ensure that salons can efficiently run their business with a stand-alone POS.
- General Ledger
- Check Printing
- Order Management
- Inventory Management
- Reputation Management
With inventory and order management features, you can add items, as well as name suppliers and their information. You can even set up a low-stock alert and an automatic reorder for a particular stock amount. However, users will likely end up paying more with Salon Iris to access these tools, so consider other scheduling software alternatives with built-in inventory management features that would not cost you as much every month.
Salon Iris Integrations
While Salon Iris has a list of handy add-on tools, available integrations for the software are very limited. In fact, it only supports integration tools for online booking and accounting.
- Facebook and Instagram
Ease of Use
- Runs on PC, iOS, and Android
- Offers customer-facing applications
- Provides free mobile chip reader
- Supports signature capture display
- Extensive knowledge base
- Video tutorials and walkthroughs
- Email and phone support/ training
- No offline processing capabilities
Unless you intend to purchase an all-in-one hardware and software package, signing up for Salon Iris shouldn’t take you long. Downloading and installing the program takes around an hour depending on your internet speed. The setup wizard guide will then give you the option to enter your registration details, if you have already purchased a subscription, or use its free trial.
The software interface is pretty decent and easy to use on a mobile device, and it offers customer-facing applications both for online booking and walk-in clients, which can be very handy for busy salons. However, the installed version’s user-interface looks somewhat busy, and the numerous icons on the screen might be overwhelming for new users. The hardware itself may seem a bit bulkier when compared to the more streamlined, sleek version of competitors.
Email and phone support is available:
- Monday, Thursdays, and Fridays: 9 a.m. to 8 p.m. Eastern time
- Tuesdays and Wednesdays: 9 a.m. to 9 p.m. Eastern time
- Saturdays: 10 a.m. to 5 p.m. Eastern time
Salon Iris Alternatives
Best for: Solopreneurs in the service industry
Best for: Wellness businesses that require intake forms
Best for: Small salons with multiple stylists
Software from: $0
Software from: $25
Software from: $0
2.5% to 2.6% + 10 cents
From 2.19% + 20 cents
Transaction Fees: 2.75%
Find out how Salon Iris compares with other top scheduling apps.
What Users Think of Salon Iris
Feedback for Salon Iris is generally favorable. Satisfied users agree that the software is feature-rich and highly customizable. On the other hand, most complaints mention users having issues learning the system. Android users rate Salon Iris a 4.3 out of 5 based on 1,637 reviews directly from the Google’s Play Store and 4.4 out of 5 from over 4,000 reviews in the Apple App Store.
Another popular third-party review site, Capterra, gives it 4.9 out of 5 stars based on 209 reviews.
Finances Online has a Customer Satisfaction Algorithm that gathers reviews, comments, and opinions on software from many different social media sites and analyzes the data to provide a score out of 100. Salon Iris garnered an overall user satisfaction rating of 94%.
These are the trending positive and negative feedback I noticed while reading through the reviews:
Users Don’t Like
Easy to access from a mobile device
Additional cost for inventory and text marketing features
Expensive compared to competitors
Learning curve in using the system
Salon Iris developers clearly dedicated time to ensure that they provide a feature-rich software for salon owners. Even the subscription plans were designed to match the needs of a growing salon business. However, we find Salon Iris’s price tag quite steep, especially when compared to popular alternatives with built-in reputation and inventory management tools at a more affordable subscription cost. On the other hand, if you are a salon owner with a dedicated budget to spend on robust client retention tools, then Salon Iris is right for you.