Send2Fax is an internet fax service provider that allows users to send and receive faxes from a computer via email. We compiled Send2Fax reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top online fax services, check out our online fax service comparison guide.
Send2Fax Customer Reviews
Summary of User Reviews
We scoured available reviews online and found that Send2Fax has generally mixed ratings. Here’s what we found:
What Send2Fax does well:
Users who recommend Send2Fax liked its clean and simple interface. Satisfied customers said that the phone support reps were fairly knowledgeable.
What Send2Fax does not do well:
Most users who gave Send2Fax a negative review had a hard time cancelling their accounts after the free trial. Negative reviewers also said that the email support is slow to respond.
Most Helpful Positive User Review
A user who gave positive feedback on PCMag said he liked the easy-to-use interface. He also said that sending and receiving faxes were super simple to do.
Most Helpful Negative User Review
A user who left a customer complaint on Better Business Bureau said that Send2Fax’s customer support handled his issues very poorly when he requested to cancel his subscription. He also said that there is a somewhat hidden storage fee if you don’t get to delete your documents after 30 days.
Send2Fax has two pricing options that range from $11.99-$15.99 per month. The main difference between the two plans is the number of included pages you receive per month, with the Home Office Plan offering 300 free pages, and the Small Business Plan offering 500 free pages. Pages can be used in any combination of incoming or outgoing pages.
Both plans offer a one month free subscription.
Is Send2Fax Right For Your Small Business?
Send2Fax offers a basic online fax service at a competitive price. They also offer a month free trial to determine if their package works for you. While their faxing process is generally simple and efficient, they don’t offer mobile functionality. So you might want to take that into consideration if you value the convenience of using a mobile device.