SendGrid is an email marketing software that allows users to manage technical details such as reputation monitoring, real-time analytics, ISP outreach, and whitelisting services. SendGrid, which has been established as an API company, also allows users to improve their marketing email delivery. We compiled SendGrid user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
SendGrid offers a free option and three paid subscription plans for their Marketing Campaigns solution: Essentials (starting at $9.95/month), Pro (starting at $79.95/month), and Premier (custom pricing). The main differences between the plans are the maximum number of emails a user can send per month, as well as a dedicated IP address & priority support.
For the Essentials and Pro plans, there are base options that apply depending on the number of emails. Users who go beyond the limit of the emails per month of the base subscriptions, need to pay an extra $10/month per 10,000 contacts.
Summary of User Reviews
What SendGrid does well:
Users who gave SendGrid a positive review said that the API is solid and well-documented, and since it is a trusted SMTP, there are less chances of emails bouncing back.
What SendGrid does not do well:
Users who gave SendGrid a negative review said that the user interface is horrible, and they suspend user accounts without notice and an explanation. Some users also mentioned about experiencing glitches and not getting satisfactory customer service.
Most Helpful Positive User Review
One user who gave SendGrid a positive review on G2 Crowd said that it is easy to set up and use, great for startup businesses, and has good price plans.
Most Helpful Negative User Review
One user who left a review of SendGrid on G2 Crowd said that they have poor customer service with no sense of urgency. The user had experienced a bug which didn’t allow for emails to be sent, so he contacted customer support thrice, but he claims that he didn’t get anything resolved.
Check out the list below of some of SendGrid’s features.
- Custom API Integration
- Email Template Engine
- Marketing Email Services
- Feedback Loop
- SMTP API
- SMTP Service
- Reputation Monitoring
- ISP Monitoring
- 24/7 Support (Phone and Chat)
Helpful Email Marketing Software Resources
Best Email Marketing Software: Which One is Right for Your Business? — In this guide, you will be able to distinguish which email marketing software is most beneficial for the scale of your business. This guide will give you a good idea on email marketing features, pricing, and recommended software.
21 Email Marketing Statistics That You Should Know — Read about useful statistics that will help your strategy when it comes to email marketing. This covers trends, purchasing decisions, population statistics, among others.
Email Marketing Best Practices – 31 Tips From the Pros — Want to maximize your email marketing software? Read our guide that enumerates email marketing practices that have been proven by the experts.
Is there a free trial?
Yes. With the free trial, a user can send up to 40,000 emails for the first 30 days and store up to 2,000 contacts upon account verification. After the 30 days, a user can send up to 100 emails per day.
Can I cancel my subscription at any time?
Yes. There are no contracts on SendGrid, and each plan is paid month-to-month, with charges billed on the 1st of every month.
Is there a team who can guide me?
Yes. SendGrid has both Delivery Assistants and Onboarding Specialists.
SendGrid Overview Video
This video provides an overview on how SendGrid’s Marketing Campaigns solution can achieve busy marketers’ email marketing goals.
When choosing an email marketing software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of SendGrid’s popular integrations:
- Amazon Marketplace
- Microsoft Azure
- Google App Engine