SendInBlue is an email and SMS marketing software that allows small business owners to create custom marketing workflows and send campaigns through email and text messages. Its features include landing pages, display retargeting, marketing automation, send time optimization, advanced conditional language, and more. We compiled SendInBlue user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of top email marketing software, read our email marketing buyer’s guide.
SendInBlue Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews and determined that SendInBlue has generally positive ratings. Here’s what we found:
What SendInBlue does well:
Users who gave SendInBlue a positive review liked that it has affordable pricing structures while providing advanced features and a user-friendly interface. A lot of users mentioned the platform’s beautiful email templates which can be created easily through a drag and drop builder. They also liked that their customer support is prompt and helpful.
What SendInBlue does not do well:
Users who gave SendInBlue a negative review said that they experienced getting blocked from the platform because they supposedly imported and used a “poor” quality list. They claim that this is not the case as their lists are validated. They mentioned that it is SendInBlue’s way of forcing them to upgrade to an expensive dedicated IP address just so they can get their account back.
Most Helpful Positive User Review
One user who gave SendInBlue a positive review on G2 Crowd said that getting started with the platform was a breeze. She mentioned that they switched to SendInBlue from another email marketing software because the latter’s formatting and email designs were very limited and cumbersome to customize — and they are incredibly pleased that they are able to create dynamic pages very easily and quickly with SendInBlue.
Most Helpful Negative User Review
One user who gave SendInBlue a negative review on G2 Crowd said that they spent hours validating their list and setting it up to ensure its quality. He also mentioned that it’s the list they use every week and that they have a good open rate with it. Despite that, their account was closed without any notice. He claims that SendInBlue pushed them to get a dedicated IP so they can access their account again.
SendInBlue User Reviews from Around the Web
Here are a few other resources for finding helpful SendInBlue customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average Rating as of December 9, 2018|
SendInBlue offers five different kinds of email plans: a Free plan, a Micro plan that costs $25 per month, a Bronze plan for $39 per month, a Silver plan for $66 per month, and Enterprise Plan (custom priced). All of these come with unlimited subscribers but vary in the number of emails which can be sent per month.
|Monthly Email Send Limit|
|Email and SMS Personalization|
|Customizable Sign-Up Forms|
|No Daily Marketing Sending Limit|
|SendInBlue Branding Removed|
|Statistics on Openings, Clicks, Etc.|
|Geography and Device Reporting|
If you also want to use their SMS marketing service, you will have to pay extra. Fees are calculated based on the number of mobile messages you want to send and in what country you want them be sent. For example, US-bound mobile messages costs $0.0134 per SMS — so that’s $1.34 for 100 SMS, $13.40 for 1,000 SMS, $134 for 10,000 SMS, and so forth. For a customized and instant computation, you can visit their SMS pricing page.
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What is SendinBlue?
SendinBlue empowers businesses to build and grow relationships through marketing campaigns, transactional messaging and marketing automation. Our platform combines a robust suite of email and SMS messaging services within a single, user-friendly solution. Happy Sending!
SendinBlue News & Activity
- SendinBlue empowers businesses to build and grow relationships with their customers.
- Beating the Big Guys Is All About Brand Loyalty
SendinBlue Customer Service
- Customer Service in French and Spanish
What makes your company stand out from the competition?
- We value innovation, excellence, passion and selflessness, all to serve our customers well.
- SendinBlue’s culture is team-focused and we take team-building to the next level: across professional disciplines and international borders! Our team represents over 20 nationalities and reflects our product’s international reach.
- We believe our diverse, multicultural roots make us stronger and help us best serve our global client base. Each of SendinBlue’s offices are unique spaces that creatively reflect the team’s local cultures, interests and passions.