Sentiment is a cloud-based social customer service platform that provides marketing, publishing, and customer service capabilities. Its key features include a unified inbox for multiple channels, group channel management, canned responses, real-time customer surveying, and more. In this article, we cover Sentiment reviews and pricing. Ready to get started? Request a demo.
Sentiment pricing is not readily available on its website. However, according to a third-party site, estimate fees cost £120/user/month (or approximately $149.39) for the Base plan, £375/month for three users (or approximately $464.54) for the Team plan, while the Enterprise plan has custom pricing.
The main difference between the plans is the number of users, messages, or mentions. Interested users may contact its sales team directly to request for a quotation.
Conversions to United States dollars are based on the current exchange rate when this article was written (July 26, 2019).
Ready to get started with Sentiment? Request a demo.
Top Customer Service Software 2019
Summary of Sentiment Reviews
As of the date that this article was written, there are very few up-to-date Sentiment reviews online. If you are a past or current Sentiment customer, leave a review to help other business owners who are deciding whether or not to use the software.
Check out the list below of some of Sentiment’s features:
- Unified inbox for multiple channels
- Group channel management
- Automatic routing by service level agreement (SLA) and priority
- Automatic classification
- Canned responses and approvals loop
- Team performance
- Queue trend analysis and SLA tracking
- Real-time customer surveying
- And more
What contact channels can Sentiment users operate with?
Sentiment users can communicate with their customers via email, webchat, Twitter (public and direct message), Facebook pages (public, private message, and reviews), Facebook Messenger, YouTube, Instagram comments, VK, Line, WeChat, and Trustpilot.
How does Sentiment help users improve their customer service?
Sentiment provides an improved and faster customer experience by putting a messaging first experience. Their retail and eCommerce customers, as well as prospects, can communicate on the channels they prefer. In turn, users can provide faster and better customer experience at a reduced cost, driving more sales and better customer care.