Service Fusion is a software designed for managing field service processes. Aside from having features for handling estimates, jobs, dispatch, and scheduling, it also has capabilities for GPS fleet tracking, email and social media integration, and integrated voice and text notifications. We compiled Service Fusion user reviews from around the web and determined that they have generally positive ratings. We also compared the most popular pricing options for small business owners.
Service Fusion Customer Reviews
Ease of Use: Good
Customer Service: Excellent
Summary of User Reviews
What Service Fusion does well:
Users who left a positive review of Service Fusion are happy that the software is easy to use, has an intuitive interface, and is highly configurable. Many users rave that their processes have become paperless because of Service Fusion’s automations. Great and prompt customer support was also often mentioned.
What Service Fusion does not do well:
Users who left a negative review of Service Fusion said that the software sometimes has bugs and glitches. Some of them mentioned that they experienced issues with Quickbooks syncing.
Most Helpful Positive User Review
One user who gave Service Fusion a positive review on GetApp said that the software has greatly streamlined their processes. She shared that their office staff loves the intuitive user interface and the automated notifications that they can configure for every step in every work order. She also mentioned that the work of their field staff has been simplified because the software allows them to access all the information they need easily through the mobile app, making their tasks completely paperless. She also said that Service Fusion’s customer service is phenomenal.
Most Helpful Negative User Review
One user who left a negative review of Service Fusion on Software Advice said that the remote app has glitches. He also complained that deposits and payments often do not reflect on Quickbooks even when Service Fusion gives notification that everything has been updated.
Service Fusion User Reviews from Around the Web
Here are a few other resources for finding helpful Service Fusion customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average Rating as of October 27, 2017
Service Fusion Pricing
Service Fusion offers three plans with prices that range from $99 to $349 per month. Total fees are calculated based on the features you want to be included in the plan, and not based on the size of your workforce. Higher plans include inventory management, job costing, customer web portal, and more.
|Office Users and Field Workers|
|Estimates and Jobs|
|Dispatching and Scheduling|
|Quickbooks Online and Desktop Integration|
|Invoicing + Payment Processing|
|Job Photos Upload from Mobile|
|Email, Text, and Voice Reminders|
|Integrated Voice Calling*|
|Customer Web Portal|
|Customer-facing Mobile App|
*Integrated voice calling features a VoIP system that allows users to place calls directly from the software. The Pro plan comes with up to 2,000 minutes for this functionality, and additional 2,000-minute blocks can be purchased for $60.