Service Fusion is a software designed for managing field service processes. It also provides users with GPS fleet tracking, job order management, dispatching, and scheduling. In this article, we covered user reviews and pricing. Ready to get started with Service Fusion? Request a demo.
What Service Fusion Does Well
Users who gave Service Fusion a positive review commended its ease of use, customizability, and responsive customer support team. They also said that it centralizes their workflows using the invoicing, document management, and customer management tools.
“We love Service Fusion! It’s easy to use. The support team takes my suggestions/requests and implements them into the software. It has a smartphone app that works well in conjunction with it, so a techn349ician can update jobs, invoice jobs, and much more, straight from the field.” — Jacob McConnaughy
What Service Fusion Does Not Do Well
Users who gave Service Fusion a negative review complained about data synchronization issues with QuickBooks. Some users also reported glitches when editing information in the equipment lists. They also suggested improvements in its inventory management.
One user who gave Service Fusion a negative review on Software Advice said that it should improve the synchronization between the app and their QuickBooks account. He also added that the inventory management tool should have an option to select default warehouse locations so that they can track equipment more accurately.
Service Fusion Pricing
Service Fusion offers three paid subscription plans: Starter ($99/month), Starter+ ($199/month), and Pro ($349/month). The main difference between the plans is the availability of premium features such as job costing, inventory management, automated voice notifications, and integrated calling.
The software also offers additional features at an extra cost: Inventory Management ($50/month), Job Costing ($60/month), Custom Documents Module ($40/month), Customer Web Portal ($50/month), Customer-Facing Mobile App ($689 setup fee + $65/month), and Integrated Voice Calling ($60/month).
Ready to get started with Service Fusion? Request a demo.
Top Field Service Software 2019
Service Fusion Features
Check out the list below of some of Service Fusion’s features:
- Customer Management
- Job Cost Estimation
- Dispatching and Scheduling
- Credit Card Payment Processing
- Multi-Phase Project Management
- Mobile App
- Integrated Voice Calling
- Customer Web Portal
- Inventory Management
- QuickBooks Integration
Service Fusion FAQ
What types of payment transactions are accepted in the ServiceFusion platform?
How can Service Fusion help users with dispatching and scheduling tasks?