Service Fusion is a software designed for managing field service processes. Aside from having features for handling estimates, jobs, dispatch, and scheduling, it also has capabilities for GPS fleet tracking, email and social media integration, and integrated voice and text notifications. We compiled Service Fusion user reviews from around the web and determined that they have generally positive ratings. We also compared the most popular pricing options for small business owners.
Service Fusion Customer Reviews
Ease of Use: Good
Customer Service: Excellent
Pricing: Good
Summary of User Reviews
What Service Fusion does well:
Users who left a positive review of Service Fusion are happy that the software is easy to use, has an intuitive interface, and is highly configurable. Many users rave that their processes have become paperless because of Service Fusion’s automations. Great and prompt customer support was also often mentioned.
What Service Fusion does not do well:
Users who left a negative review of Service Fusion said that the software sometimes has bugs and glitches. Some of them mentioned that they experienced issues with Quickbooks syncing.
Most Helpful Positive User Review
One user who gave Service Fusion a positive review on GetApp said that the software has greatly streamlined their processes. She shared that their office staff loves the intuitive user interface and the automated notifications that they can configure for every step in every work order. She also mentioned that the work of their field staff has been simplified because the software allows them to access all the information they need easily through the mobile app, making their tasks completely paperless. She also said that Service Fusion’s customer service is phenomenal.
Most Helpful Negative User Review
One user who left a negative review of Service Fusion on Software Advice said that the remote app has glitches. He also complained that deposits and payments often do not reflect on Quickbooks even when Service Fusion gives notification that everything has been updated.
Service Fusion User Reviews from Around the Web
Here are a few other resources for finding helpful Service Fusion customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average Rating as of October 27, 2017
Service Fusion Pricing
Service Fusion offers three plans with prices that range from $99 to $349 per month. Total fees are calculated based on the features you want to be included in the plan, and not based on the size of your workforce. Higher plans include inventory management, job costing, customer web portal, and more.
| Monthly Pricing | |||
| Office Users and Field Workers | |||
| Estimates and Jobs | |||
| Customer Management | |||
| Dispatching and Scheduling | |||
| Quickbooks Online and Desktop Integration | |||
| Invoicing + Payment Processing | |||
| Reporting | |||
| Job Photos Upload from Mobile | +$50/month | ||
| Inventory Management | +$50/month | ||
| Job Costing | +$60/month | ||
| Email, Text, and Voice Reminders | |||
| Integrated Voice Calling* | +$60/month | ||
| Customer Web Portal | +$50/month | ||
| Customer-facing Mobile App |
*Integrated voice calling features a VoIP system that allows users to place calls directly from the software. The Pro plan comes with up to 2,000 minutes for this functionality, and additional 2,000-minute blocks can be purchased for $60.
Compare Service Fusion Competitors
Not sure if Service Fusion is the right field service management software for you? Check out our reviews of other top providers.
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Jacob McConnaughy
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
We love Service Fusion! Easy to use; The support team takes my suggestions/requests and usually always implements them into the software; Has a smartphone app that works in conjunction, so a technician can update jobs, invoice jobs and much more straight from the field.
Sometimes it runs slow; The technicians sometimes have problems posting credit card transactions in the field; The Service Fusion team should be a bit better at communicating with clients about updates/downtime.
Make sure you find out exactly how all of the software works before you onboard with them! We had a lot of customer info and history to import from our old database. I wish I would have known how the software worked a little better as I would have put some info in different places when doing the import.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Tommy Nelms
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Awesome customer service and support. Very helpful getting the program set up and operating.
I have no complaints at this time. Anytime we have had an issue they were very fast to help us.
Nothing. All information was freely shared with me by the sales staff.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Brandon Fox
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
They excel at letting us customize and change Service Fusion for our needs, and helping us 1 on 1 with that need.
Letting the customer deal with batch inputs or very long lists of items/jobs/anything that needs to be put into Service Fusion
How the integration with Quickbooks isn’t as seamless as other programs.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.