ServiceBox is a cloud-based field service management software for service-based companies such as locksmiths, HVAC repairmen, plumbers, etc. It allows users to manage work orders, quotations, contracts, timesheets, invoices, and more. We compiled ServiceBox user reviews from around the web and determined that they have generally positive ratings. We also compared the most popular pricing options for small business owners.
ServiceBox Customer Reviews
Ease of Use: Good
Customer Service: Excellent
Summary of User Reviews
What ServiceBox does well:
Users who left a positive review of ServiceBox like that the software has a clean and easy to understand user interface. A lot of users have also mentioned that the company provides excellent customer support.
What ServiceBox does not do well:
Users are generally happy with the software, and we have not found a lot of critical feedback about ServiceBox at the time this review was written. However, some users cited the price point as something they dislike. There are also a few users who reported experiencing glitches and bugs, especially after a software update.
Most Helpful Positive User Review
One user who gave ServiceBox a positive review on Software Advice said that the software makes managing their day-to-day operations a breeze, which helps them save a lot of time. He mentioned that he has looked at many different options, and found that ServiceBox is the best. He also said that the customer service is absolutely amazing.
Most Helpful Negative User Review
One user who left a review of ServiceBox mentioned that when updates are done, some functionalities are affected, which leads to glitches the next day. However, it is worth noting that he is happy with the software in general.
According to ServiceBox’s website, their pricing can be as low as $20 per month per user, but no further details were provided. Based on a third party source, their monthly prices range from $50 to $200. The main differences between the plans are the amount of users, customers, and storage that come with each.
ServiceBox’s key features include:
- Customer Database
- Quotes and Estimates
- Work Order Management
- Dispatch Management
- Technician Management
- Job Management
- Contract Management
- Billing and Invoicing
- Electronic Signature
- Service History Tracking
- Mobile Access