ServiceBox is a field service management software specifically made for locksmiths, HVAC repairmen, plumbers, and other service providers. It allows users to manage work orders, quotations, contracts, timesheets, and invoices. In this article, we cover user reviews and pricing. Ready to get started with ServiceBox? Request a demo.
What ServiceBox Does Well
Users who gave ServiceBox a positive review said that it has an organized interface that allows them to schedule job appointments, bill customers, and manage customer information. They also shared that mobile access enables them to track job site updates remotely.
“It allows proper organization of customers, contacts, invoices, quotes, etc. All the customer’s information are in one spot, and there is a full history of your communications with them for easy future reference. The “to-do” feature is a great tool that can be tagged to a customer or a quote, which automates the follow-up process, allowing our sales team to land more jobs quicker!” — Curtis Brown
What ServiceBox Does Not Do Well
Users who gave ServiceBox a negative review suggested improvements on its reporting, photo documentation, and notification features. They also reported glitches and bugs when searching for information, saving documents, and switching between tabs/screens.
One user who gave ServiceBox a negative review on Capterra said that he would like to see more robust and customized reports in the program. He also mentioned that there should be more detailed photo documentation capabilities for on-site job updates.
According to ServiceBox’s website, their pricing can be as low as $20 per month per user, but no further details were provided. Based on a third-party source, their monthly prices range from $50 to $200. The main differences between the plans include the number of users, customers, and storage.
Ready to get started with ServiceBox? Request a demo.
Top Field Service Software 2019
Check out the list below of some of ServiceBox’s features:
- Customer Database
- Quotes and Estimates
- Work Order Management
- Dispatch Management
- Technician Management
- Job Management
- Contract Management
- Billing and Invoicing
- Electronic Signature
- Service History Tracking
- Mobile Access
Can ServiceBox users track their employees’ work hours?
How does ServiceBox help users monitor various job sites simultaneously?