ServiceChannel is a computerized maintenance management system (CMMS) designed for managing facilities from a single dashboard. Its features include contractor sourcing and work order management, asset and invoice management, and real-time data and analytics. In this article, we cover user reviews. Ready to try ServiceChannel? Request for a demo.
What ServiceChannel Does Well
Users who gave ServiceChannel a positive review like that its features are easily accessible from just one dashboard and that it shows every detail of the ongoing work orders. Some others said that they appreciate the company’s friendly and quick-to-respond customer support reps.
“I think SC’s selling points are customer-first support, ease of use, analytical support to help with vendor management, check in and out IVR from the store phone (which increases accuracy on hourly work orders), and the ability to have one point of contact (via WO notes) for the store, myself, vendor, and the district manager. I love that when I send a note, it hits all involved.”
– Eric R. Korth
What ServiceChannel Does Not Do Well
Users who gave ServiceChannel a negative review complained that the reports generated are too detailed that finding the information they need becomes a tedious process. Others mentioned that the search feature for existing proposals is sometimes glitchy, so they end up with duplicate entries.
“The only area that was holding back the software was the reporting side. The reports were all-inclusive and would, at times, give too much information. This required customer filtering to be set up by the administrator and was a little cumbersome for the field user. Other than that, as a service maintenance tracking program, this worked very well.”
– Ryan Neaves
ServiceChannel does not publish pricing details on their website. However, paid apps that have similar features cost around $10 to $200/month for basic subscriptions, while the more advanced ones have prices that range from $2,000 to $6,000/month, depending on the services included. You may contact their sales team for pricing information.
Ready to try out ServiceChannel? Request for a demo.
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Check out the list below of some of ServiceChannel’s features:
- Contractor Sourcing
- Contractor Risk and Compliance Management
- Work Order Management
- Proposal Management
- Planned Maintenance
- Asset Management
- Invoice Management
- QuickBooks Integration
- Real-Time Data and Analytics
What types of industries benefit from using ServiceChannel?
Do service contractors need an Internet connection to use the software?