ServiceChannel is a cloud and mobile-based computerized maintenance management system (CMMS) designed for managing facilities. It lets users find contractors and suppliers, as well as monitor all maintenance workflow in one place. We compiled user reviews from around the web and determined that ServiceChannel has mainly positive reviews. We also compared the most common pricing options for small business owners.
ServiceChannel Customer Reviews
Ease of Use: Good
Customer Service: Excellent
Summary of User Reviews
What ServiceChannel does well:
According to the positive reviews online, users like ServiceChannel’s developer API because it lets them move data through the software easily. Others like the transparency of the software because they can see every detail of all their work orders. Some users are also pleased with the software’s asset tracking capabilities.
What ServiceChannel does not do well:
Users who gave ServiceChannel negative reviews online said that they dislike the pay-per-feature system, which can be costly for their businesses. Others feel that the loading time is too slow sometimes. Some users complained that their contractors are having issues with their end of the ServiceChannel.
Most Helpful Positive User Review
According to a user who gave ServiceChannel positive feedback on Software Advice, the API access is very developer-friendly. He says that it was easy for them to move data from ServiceChannel into the applications they’ve integrated with the software.
Most Helpful Negative User Review
According to a user who gave ServiceChannel negative feedback on G2 Crowd, he dislikes the tech side of the software because there are some glitches that make invoicing a hassle. He says that some work orders from a few months ago get invoiced by ServiceChannel for no reason.
ServiceChannel does not publish their pricing on their website. Other similar software have prices that range from $0 per user per month up to $85 per user per month. To get a pricing quote for your business, you may contact ServiceChannel for a customized plan.
ServiceChannel features include:
- Contractor Sourcing
- Contractor Risk & Compliance Management
- Work Order Management
- Proposal Management
- Planned Maintenance
- Asset Management
- Invoice Management
- Real-time Data & Analytics
- Contractor Training
ServiceChannel offers a demo for those who want to see how the services work first.