ServiceTitan is a field management software that provides services for the HVAC, plumbing, electrical, and garage doors industries. They offer office software products for dispatching, scheduling, call booking, marketing, reporting, and more. In this article, we cover user reviews and pricing. Ready to get started with ServiceTitan? Request a demo.
What ServiceTitan Does Well
Users who gave ServiceTitan a positive review stated that its software and mobile app are extremely easy to use and has a modern design. They also appreciate how it helps them to manage their employees and track their productivity. They added that the technical support team is very fast and responsive in resolving issues.
One user who gave ServiceTitan a positive review on G2 Crowd likes that the program is continuously evolving to improve its functionalities and features. He also loves the reporting and customization options. He added that it is easy to train new employees on how to use the system because it is very user-friendly.
What ServiceTitan Does Not Do Well
Users who gave ServiceTitan a negative review said that the software is too expensive and its numerous features and capabilities can be very overwhelming. Some users also stated that there is a frequent downtime at nights when ServiceTitan do updates and that they also sometimes experience glitches in the system.
One user who gave ServiceTitan a negative review on Software Advice said that the updates being made periodically causes the software to malfunction, which is very frustrating for their employees and technicians. He added that while having updates are great, the downtime and glitches make things difficult for them.
ServiceTitan pricing is not readily available on its website. Pricing for similar providers has monthly fees that cost around $22 to $79/month with basic functionalities, while the more extensive ones cost around $99 to $399/month.
Ready to get started with ServiceTitan? Request a demo.
Top Field Service Management Pick from Fit Small Business
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Check out the list below of some of ServiceTitan’s features:
Can an office staff communicate with technicians in the field using ServiceTitan?
Does ServiceTitan offer functionality for recording the calls received by their customer service representatives?
Here is a list of some of ServiceTitan’s popular integrations: