SFax is a cloud based internet fax service that allows users to send and receive HIPAA-secure faxes using any computer device. Unlike other email to fax services, it does not use email to send or receive faxes. Users have to log in to its secure web portal in order to send and receive fax with SSL and AES encryption.
We compiled SFax reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top online fax services, check out our online fax service comparison guide.
SFax Customer Reviews
Summary of User Reviews
We scoured available reviews online and found that SFax has generally positive ratings. Here’s what we found:
What SFax does well:
Users who recommend SFax liked its intuitive visual interface. Many customers are also impressed with its highly secure environment and responsive customer support.
What SFax does not do well:
A few users who gave SFax a negative review are disappointed that it doesn’t have a fax to email plugin. Its pricing is also on the higher end.
Most Helpful Positive User Review
A user who gave positive feedback on G2 Crowd said that her experience with customer and tech support has been exceptional. She also liked that the API integration process is simple.
Most Helpful Negative User Review
A user who left negative feedback on G2 Crowd said that he finds the log outs after a few minutes of inactivity a little inconvenient.
SFax offers six pricing options that range from $9-$159 per month. Their most popular plans among small businesses are the Basic Plan offering 175 pages, the Standard Plan offering 350 pages, and the Plus Plan offering 700 pages. Pages can be used in any combination of incoming or outgoing pages.
All three plans above includes a toll-free number and one year of storage. For more information on their other pricing options available, you can go here.
Is SFax Right For Your Small Business?
While SFax is targeted to healthcare and other data sensitive industries, its flexible interface and customizable features make it a good choice for other businesses that are sending sensitive information and are willing to pay the price. Note that since HIPAA laws do not consider email secure enough, it lacks any email plugins. But you can choose to receive email alerts when a fax arrives.