SherpaDesk is an all-in-one help desk software that allows users to monitor and answer customer support tickets effectively. Its features include project management, time tracking, data reporting, and invoicing and billing. In this article, we cover SherpaDesk reviews and pricing. Ready to get started? Get a free trial.
The SherpaDesk pricing guide shows three plans: Single Agent ($0), Base Camp ($39 per agent, per month), and High Camp ($49 per agent, per month). The main differences between the plans are the advanced features included, such as multiple technicians, asset management and auditing, and a full vanity URL.
*Please note that its Base Camp plan is free for the first agent.
SherpaDesk also offers a contractor’s license ($9 per technician) that enables users to bring in external technicians to work on their tickets for fees lower than their internal technicians’ cost.
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Summary of Positive SherpaDesk Reviews
Users who gave positive SherpaDesk reviews said that its interface is user-friendly. Others noted that its reporting feature is great while some like that its Base Camp plan is free for the first agent.
One user who gave a positive review of SherpaDesk on G2 mentioned that it is full-featured yet easy to use for technicians. He added that its reporting system provides many helpful metrics, such as ticket closures by technicians and categories of closed tickets.
Summary of Negative SherpaDesk Reviews
Users who gave negative SherpaDesk reviews said that its ticket filtering system is not that great. Others dislike that its add-ons are a bit expensive while some noted that its mobile app is a bit slow.
One user who gave a negative review of SherpaDesk on G2 complained that he can’t filter tickets in an all-open view using its mobile app. He added that the app loads slowly compared to its website.
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Check out the list below of some of SherpaDesk’s features:
- Time tracking
- Invoicing and billing
- Project management
- Asset management
- Data reporting
- Task management
- And more
Who is SherpaDesk designed for?
SherpaDesk is designed mainly for information technology (IT) managers and education professionals.
What are the available rerouting categories for assigning tickets?
Tickets can be routed on the following categories: account or location, type of issue, severity, and levels.
Here is a list of some of SherpaDesk’s popular integrations:
- Salesforce Sales Cloud
- Microsoft Office 365