SherpaDesk is a cloud-based CRM solution designed for the IT industry. Its main features include a help desk, time tracking, invoicing and billing, project management, asset management, and more. In this article, we covered user reviews and pricing. Ready to try SherpaDesk? Get a free trial.
What SherpaDesk Does Well
Users who gave SherpaDesk a positive review said that the app is easy to set up and use. They also mentioned that the support team is very responsive to their queries.
One user who gave SherpaDesk a positive review on Capterra said that the app enables him to create, update, and close tickets directly from his email account. He also commended the app’s fast performance and responsive customer support.
What SherpaDesk Does Not Do Well
As of the date this article was written (10/24/18), there are very few negative SherpaDesk user reviews online, but some of them wished for additional features such as billing previews and the inclusion of multiple taxes for invoicing. It is notable, however, that most users are happy with the software in general.
One user who gave SherpaDesk a negative review on Capterra suggested having more customization options in creating reports. He also explained that adding a pre-bill report would allow users to check the accuracy of the invoices before creating them.
SherpaDesk has a free plan and two paid subscription options: Base Camp ($39/user/month) and High Camp ($49/user/month). The main differences between the plans include the maximum number of users, as well as access to premium features such as asset management, custom email domain, multiple technicians, and more.
($/User per Month)
The first user is always free. Subscribers can also add a Contractors License feature for $9/technician. This allows external technicians to join their team on a limited basis and work on specific SherpaDesk tickets for a lower fee than their regular technicians.
Ready to try out SherpaDesk? Get a free trial.
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Check out the list below of some of SherpaDesk’s features:
- Help Desk and Ticket Management
- Time Tracking
- Invoicing and Billing
- Project Management
- Asset Management
- Data Reporting
- Knowledge Base
- Task Management
How long does SherpaDesk’s free trial last?
What are the types of support available for SherpaDesk users?
Here is a list of some of SherpaDesk’s popular integrations: