Shipbob is an order fulfillment service designed for startups and small businesses. They provide quick logistics solutions for businesses that can’t afford huge storage costs. We compiled user reviews from around the web and determined that Shipbob has mainly positive reviews. We also compared the most common pricing options for small business owners.
Shipbob Customer Reviews
Summary of User Reviews
What Shipbob does well:
According to the positive reviews online, users like Shipbob’s customer service, especially their dedication to providing personalized services. Others mentioned that they love how they can easily integrate Shipbob to their eBay, Amazon, and Shopify stores.
What Shipbob does not do well:
According to the negative reviews online, some users think that Shipbob is not equipped to handle large volumes of orders. Others complained that some of the products they shipped got damaged/broken during transit. Some users also said that Shipbob experiences loss of inventory at times.
Most Helpful Positive User Review
According to one positive review on Yelp, the user liked how Shipbob entertained her concerns about packaging and ensured that her products were sent to her clients without any issues. She says that her customers constantly rave about the fast delivery. She also mentioned that she loves that Shipbob integrates well with her Shopify store.
Most Helpful Negative User Review
According to one negative review on Facebook, the user feels that Shipbob’s shipping fees are inconsistent. He complained that Shipbob lost some of his inventory and that their system randomly duplicates orders. He was also displeased that he had to spend a lot of time communicating these issues to Shipbob.
Other Shipbob User Reviews From Around the Web
Here are a few other resources for finding helpful Shipbob customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average ratings as of October 4th, 2017|
Shipbob charges a $35 receiving fee, $40 per month for pallet storage, and $5 per month for bin storage. Pick and pack fees are included in the the shipping fee. Shipbob offers discounted shipping rates based on what you ship and your order volume.
Shipbob features include:
- Discounted Shipping
- Order Tracking
- Advanced Reporting
- No per-item fees
- Free Order Management
- Free Returns Management
Users that process more than 200 orders per month will also get a dedicated account manager and distributed inventory.