ShipStation is a web-based order fulfillment service designed to integrate with ecommerce platforms. It is also compatible with popular payment gateways and mailing services. We compiled user reviews from around the web and determined that ShipStation has mainly positive reviews. We also compared the most common pricing options for small business owners.
ShipStation Customer Reviews
Ease of Use: Good
Customer Service: Excellent
Summary of User Reviews
What ShipStation does well:
According to the positive reviews online, ShipStation works great in automating their business’ shipping needs. Users said the software saves them time because it calculates the shipping rates for them. Some mentioned how easy it is to use the software. Others are happy that it can be integrated with most ecommerce applications online.
What ShipStation does not do well:
According to the negative reviews online, ShipStation often duplicates accounts of their customers due to the lack of identifying characteristics in their profile. Some complained that the software experiences occasional down times as well. A few users mentioned that the customer service team is not very helpful when it comes to technical issues.
Most Helpful Positive User Review
According to a user who gave a positive review on Merchant Maverick, ShipStation makes running a business easier because it automates some ecommerce needs such as shipping, packaging, and calculation of fees. He also mentioned that it is fairly easy to use ShipStation and that the integrations cover most of his favorite sales channels and shopping carts.
Most Helpful Negative User Review
According to one user who gave a negative review on G2 Crowd, ShipStation has glitches from time to time. He does not like that the software sometimes doesn’t refresh and that it was inconvenient for him to have to resync his Shopify dashboard to check what needs to be accomplished.
Other ShipStation User Reviews From Around the Web
Here are a few other resources for finding helpful ShipStation customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average ratings as of October 12th, 2017|
ShipStation has six pricing plans. The Starter plan costs $9 per month while the most expensive — Enterprise — costs $145 per month. The main differences between the plans are the number of users and shipments per month, packaging options, and dedicated support.
|Price Per Month|
|Shipments per month|
|Customized Labels & Packing Slips|
|Email + Forums|
|Live Chat Support|