ShopKeep is a comprehensive and cloud-based POS system for iPads. It offers solutions to ring up sales, print receipts, track inventory, and more. We compiled available ShopKeep reviews from our website and around the web and found that it has mostly positive ratings. We also compared the most popular pricing options available.
Pricing & Features
Useful Resources
FAQ
Overview Video
Integrations
Top Alternatives
User Reviews
Summary of ShopKeep Reviews
What ShopKeep does well:
Users who gave ShopKeep a positive review like its ease of use, even for the not-so-tech savvy users. They also mentioned effective and helpful customer support.
What ShopKeep does not do well:
Users who gave ShopKeep a negative review felt that ShopKeep was unclear about their payment options. Some users thought they made it clear that they wanted a month-to-month contract, but they were still given an annual contract in the end. This resulted to a lot of misunderstanding and requests for contract cancellations.
Most Helpful Positive User Review
“ShopKeep is very attentive and the customer service proves it. Due to the nature of my business, I have to be offshore and away quite often, and training my new employees and fresh recruits with the system is easy — which is a major asset.”
–Tony
Most Helpful Negative User Review
“ShopKeep deliberately misled my business on two major features. First, they told me it was Quickbooks integrated. I was never told until after I purchased that Quickbooks integration was an additional monthly charge. Second, I was told that ShopKeep has the ability to enter in purchase orders and track inventory. It does not. In the end, with these major complaints, ShopKeep would not refund one penny for my pre-paid annual subscription that I will not use.”
–Joshua
ShopKeep Pricing
ShopKeep pricing starts at $69 per month per register. Users who opt for annual billing can save $10 on monthly fees. Hardware is not included in the subscription cost, and it usually costs a total of around $500 for an iPad, enclosure, and card reader.
ShopKeep Features
Check out the list below of some of Keyword Tool Dominator’s features.
- Inventory tracking
- Staff monitoring
- Payment processing
- Real time sales reports
- 24/7 support
- Business/industry specific software
- Customer marketing
- Analytics
- Inventory management
- And more
Useful ShopKeep Resources
Best Small Business POS Systems – Read our buyer’s guide for a comparison of the top three POS software for small businesses. We compare Square POS vs. Lightspeed Retails vs. ShopKeep to give you an idea of which POS software will work best for your business needs.
5 Best Cafe POS Systems for 2018 – After reviewing an array of popular restaurant POS systems, these 5 top the list in effectively balancing features and price for small businesses.
Cash Registers vs POS Systems: Which is Best for Retailers? – Wondering which is better for your business? Read on as we explore both options and help pinpoint the best solution for your store.
ShopKeep FAQ
Can ShopKeep manage 50/50 split sale transactions and track inventory under this category?
ShopKeep does not have consignment features. You cannot ring out a sale and then have 50% be credited to your store and 50% to the consigner. However, there have been consignment stores that used ShopKeep. Read more.
How is ShopKeep different from other POS software?
ShopKeep was originally designed for retailers and quick service businesses. Recently, it has made great strides in tackling the restaurant market. Their customer service has also gotten great reviews.
Can I cancel my ShopKeep account?
Yes. Users who want to cancel their ShopKeep account are encouraged to contact customer support. You will be asked to leave your contact information so a representative can call you back and process your request.
Overview of ShopKeep Video
The video below explains how ShopKeep helps its users manage their stores through its POS system.
Popular Integrations
When choosing a POS software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of ShopKeep’s popular integrations.
Compare ShopKeep Competitors
Not sure if ShopKeep is the right fit for you? Read our reviews of all top POS software or check out one of these three ShopKeep competitors.
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Eric Benitez
Reports and tracking of inventory.
They don’t let you know that there is an extra step on removing a register completely. They will still charge you for it. They let you remove the register from your back office, but they have an extra step that you have to take to “remove the license”. They will not give you a refund if you did yourself. That is very sketchy.
That you have to call them for most things every time you need to make a change. For example the issue with the register.
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Matt Frank
Customer service is friendly, but tiered system is ridiculous. Paying $30 a month for customer service that others provide for free is outrageous
Software, hardware, tech solutions, cost. This is not a system designed to handle many SKUs, though sale will lie to you and say it can. I run a convenience store and the system is absolutely unprepared to handle a good deal of what I need a POS for on a daily basis. While I realized my mistake quickly, I tried to make it work due to sunk cost. When they kept telling me to buy more equipment (routers, range extenders) to try to make it work I decided to stop throwing good money after bad and switch systems. I ran this garbage system for 2 months and I regret every moment of it.
How unreliable the system is and how unprepared they were to handle my business. Their solution to their garbage software not playing nice with the hardware is to buy more hardware to try and MAYBE get it to work.
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James Lees
Shopkeep understands coffee shops and small shops. Their articles and blog post are very good at helping small business owners see what they should be doing for their shop and how to improve processes.
Shopkeep has some issues with updates conflicting with iPad updates. It would be nice if they would check version numbers before an update to make sure shops do not install an update that could crash or cause issues with their register. Their customer support also seems to be hard to use as you have to provide information to have someone contact you.
I wish we knew how long it takes to come out with useful features, extra monthly charges such as taking gift cards and extra registers. They seem to be behind on features that other POS Systems offer. We also wish the software would work on mobile devices such as android, windows and iOS devices. It also is bad that you are forced to use their merchant system if you want to process the new chip cards. We bought the reader at a very high price from shopkeep for when the feature would come out and when it did finally come out we could not use it because we were with PNC Merchant.
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Tony Naples
Shopkeep is very attentive, and the customer service proves it. Due to the nature of my business, I have to be offshore and away quite often, and training my new employees and fresh recruits with the system is easy~ which is a major asset.
Not much…
That the customer service would be so stellar~ it would have made the search easier.
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Pennie Espiritu
Easy tracking of sales and inventory
Would like an option for lay a way.
That things such as customer loyalty was an add on not a part of the program like other systems
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