ShopKeep is a comprehensive, cloud-based point of sale system that allows merchants to ring up sales, email or print receipts, and track inventory using an iPad.
We compiled reviews from our own website plus looked at user reviews from around the web to determine what ShopKeep customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top POS Software, read our buyer’s guide.
ShopKeep Customer Reviews
Overall Experience: Great
Ease of Use: Great
Customer Service: Good
Pricing: Good
Summary of ShopKeep Reviews
We scoured hundreds of reviews and found that ShopKeep has generally positive ratings. Here’s what we found:
What ShopKeep does well:
Positive reviewers liked that ShopKeep was easy to use even for the not-so-tech savvy. Additionally, it gave them no problems when it came to training employees to use it. It’s basic enough for new small businesses, but it has enough features (such as tracking inventory, monitoring staff hours, etc.) for long-time small business owners as well.
What ShopKeep does not do well:
Negative reviewers felt that ShopKeep was unclear about their payment options. Some users thought they made it clear that they wanted a month-to-month contract, but they were still given an annual contract in the end. It resulted in a lot of misunderstanding and requests for contract cancellations.
Most Helpful Positive User Review
“I operate a mobile coffee truck business and ShopKeep makes it super easy to keep everything up to date & to see what we make each day & what time frame works the best to be out. I love how easy it is to pull reports of what each day consists of! Anytime I have a hard time figuring things out or have a problem they’re super easy to work with to help solve the problems. I work with lots of volunteers daily & training them on the system is super easy for them to pick up because it’s so easy to navigate. Beyond thankful for how simple it is to make business happen!”
–Kate Burton
Most Helpful Negative User Review
“I asked the Shopkeep rep to sign me up. He said there is an annual option and a monthly option. I specifically said I wanted to pay per month. He understood this as pay per month on an annual contract! Now I’m stuck with Shopkeep for a year. They did send me a contract to sign, but being at my place of business on a very busy day, I didn’t take the time to read it (that’s my mistake). But he didn’t even mention that there’s an option for monthly payment on an annual contract vs the plain monthly payment option. I made the assumption, trusting his politeness. I’m giving everyone a warning to watch out with this company.”
–Nishal Nadwani
Other ShopKeep Reviews From Users Around the Web
Here are a few other resources for finding helpful ShopKeep reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| Review Website | Average Rating | Number of Reviews | Quality of Reviews |
|---|---|---|---|
| Trustpilot | 8.6 out of 10 | 114 reviews | Good |
| Software Insider | 9.3 out of 10 | 7 reviews | Good |
| Software Advice | 4.5 out of 5 | 165 reviews | Fair |
*Average rating as of date article was written: March 1, 2017
How We Determined Quality of User Review Websites
- Trustpilot has a lot of recent reviews. However, they don’t segregate the details of each review, which makes it more difficult to skim and calculate what the software does best at first glance.
- Software Insider includes length of use which can help an inquiring customer determine reliability. They also provide a visual breakdown of the reviews which helps to determine what type of businesses typically use the software.
- Software Advice breaks down stars into significant values like ease-of-use, customer support, and value for money, and has a specific section for reviewers to give advice.
ShopKeep Pricing
| Price | $69 / month per register | $59 / month per register |
| Platform | iOS 7 / above (tablet only) |
|
| Mobile | Not Included |
|
| Offline | Not Included |
|
| Features | Full (Inventory tracking, staff monitoring, credit card payments, real time sales reports) |
|
| Merchant Account | Not included (Primary integrations include Paypal, Quickbooks and AppCard) |
|
| Users | Unlimited |
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| Inventory | Unlimited |
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| Analytics | Included |
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| Hardware | ||
| Customer Service | 24/7 phone, email and chat support |
|
They offer a 14-day free, full-featured trial. After that, you can call ShopKeep directly for a personalized quotation from one of their Point of Sale Specialists. Your final cost will be your monthly payment plus the cost of your hardware package.
The cheapest hardware package will be a one-time fee of $198 for a basic iPad enclosure with a built in credit card reader. You will have to purchase the iPad yourself, which will cost you upwards of $300. For more hardware prices and detailed packages, you can check out ShopKeep’s hardware page.
Credit card processing fees are also not included in the pricing. But unlike other POS service providers like Paypal Here and Square Register who include merchant accounts in their package, ShopKeep allows you the option of choosing a merchant account provider that suits your needs.
Best Pricing Option for Small Business Owners
Final pricing will depend on your needs. If you want more flexibility, go with the month-to-month option. If you want to save money ($10 per month), go for the annual option. Just make sure to clarify the terms of your payment contract with your Point of Sales Specialist.
Compare Shopkeep Competitors
Not sure if ShopKeep is the right fit for you? Check out our our comparison of other top POS service providers.
Leave a Review
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Customer service is friendly, but tiered system is ridiculous. Paying $30 a month for customer service that others provide for free is outrageous
Software, hardware, tech solutions, cost. This is not a system designed to handle many SKUs, though sale will lie to you and say it can. I run a convenience store and the system is absolutely unprepared to handle a good deal of what I need a POS for on a daily basis. While I realized my mistake quickly, I tried to make it work due to sunk cost. When they kept telling me to buy more equipment (routers, range extenders) to try to make it work I decided to stop throwing good money after bad and switch systems. I ran this garbage system for 2 months and I regret every moment of it.
How unreliable the system is and how unprepared they were to handle my business. Their solution to their garbage software not playing nice with the hardware is to buy more hardware to try and MAYBE get it to work.
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James Lees
Shopkeep understands coffee shops and small shops. Their articles and blog post are very good at helping small business owners see what they should be doing for their shop and how to improve processes.
Shopkeep has some issues with updates conflicting with iPad updates. It would be nice if they would check version numbers before an update to make sure shops do not install an update that could crash or cause issues with their register. Their customer support also seems to be hard to use as you have to provide information to have someone contact you.
I wish we knew how long it takes to come out with useful features, extra monthly charges such as taking gift cards and extra registers. They seem to be behind on features that other POS Systems offer. We also wish the software would work on mobile devices such as android, windows and iOS devices. It also is bad that you are forced to use their merchant system if you want to process the new chip cards. We bought the reader at a very high price from shopkeep for when the feature would come out and when it did finally come out we could not use it because we were with PNC Merchant.
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Tony Naples
Shopkeep is very attentive, and the customer service proves it. Due to the nature of my business, I have to be offshore and away quite often, and training my new employees and fresh recruits with the system is easy~ which is a major asset.
Not much…
That the customer service would be so stellar~ it would have made the search easier.
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Pennie Espiritu
Easy tracking of sales and inventory
Would like an option for lay a way.
That things such as customer loyalty was an add on not a part of the program like other systems
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Kimberly
Customer service is great, I’ve had questions that are answered anytime of day.
Nothing that comes to mind
I wish I would of know all the capabilities of the system but self taught here and there and think I have it under control.
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