SilkRoad is a suite of HR software that provides services for recruiting, onboarding, performance, and learning. We compiled available reviews from around the web and found that SilkRoad has mixed ratings. We also compared the most popular pricing options for small business owners.
SilkRoad Customer Reviews
Ease of Use: Excellent
Customer Service: Good
Summary of SilkRoad Reviews
What SilkRoad does well:
Users who gave SilkRoad a positive review like how easy it is to use it. It makes their HR processes, such as onboarding and applicant tracking, more efficient.
What SilkRoad does not do well:
Users who gave SilkRoad a negative review said that its user interface needs upgrading as it looks dated and doesn’t adapt well to mobile devices.
Most Helpful Positive User Review
A positive reviewer from the site G2 Crowd said that their previous onboarding experience for new hires was not ideal. They used to send paper packets filled with up to 40 pieces of paper to new hires all over the country. He said SilkRoad helped them get down to 7 electronic forms that are automatically sent seconds after the employee accepts the position.
Most Helpful Negative User Review
A reviewer from Software Advice said that the software feels a bit dated or underdeveloped in certain ways. She thinks it should be a bit more user-friendly from a hiring manager’s perspective. She also said that the branding and social media integration options could be improved.
Other SilkRoad Reviews From Users Around the Web
Here are a few other resources for finding helpful SilkRoad reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Oct 10, 2017
SilkRoad’s pricing isn’t readily available on the website, however based on reviews, users seem to consider it a cost-effective solution for their business.
Their services can be broken down into the following:
- Implementation Services and Onboarding
- Talent Activation Strategic Services
- Training and Education
- Customer Success and Support
- Managed Services (Dedicated Administrators)
Users also have access to a community of SilkRoad customers that share knowledge, and help each other out through any of the processes.