Sitecore is a customer experience management software that offers web content management and multichannel marketing automation solutions. Its features include content management system (CMS), customer intelligence, cross-channel delivery, A/B testing, and more. In this article, we cover Sitecore reviews and pricing. Ready to get started? Request a demo.
Sitecore pricing is based on three products: Experience Platform, Experience Manager, and Experience Commerce. However, pricing details are not readily available on its website. Pricing for similar providers has monthly fees of around $50 to $300 for basic functionalities; while the more extensive apps can cost up to $1,500/month.
Factors that affect pricing include access to advanced features such as customer engagement scores, loyalty programs, and more.
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Summary of Positive Sitecore Reviews
Users who gave Sitecore a positive review said that its customer analytics tool gives them insights on customers’ preferences, behavior, and interactions. They added that its A/B testing tool has helped them optimize websites for improved customer engagement. Some also mentioned that it has a user-friendly interface for its CMS.
One user who gave Sitecore a positive review on G2 said that its customer insights have enabled him to tailor customer experience according to what is relevant for his customers. He added that its website has helpful community pages, which enabled him to seek help from other Sitecore users.
Summary of Negative Sitecore Reviews
As of the date that this article was written (June 20, 2019), there are very few Sitecore reviews available online. However, some users said that there is a delay when loading its pages.
Check out the list below of some of Sitecore’s features:
- Customer intelligence
- Cross-channel delivery
- Personalization and segmentation
- Customer experience automation
- Testing and optimization
- Ecommerce solutions
- And more
How does Sitecore gather customer insights?
Sitecore collects all customer experience data and creates a profile for each customer. The software tracks visitor paths and analyzes how they interact with the users’ websites. This enriches the customer profiles with data on their preferences, purchases, clicks, how much time they spend on specific pages, and more.
Can Sitecore help users personalize their marketing content?
Sitecore uses customer experience data to deliver personalized marketing content for every customer automatically. Based on how, when, where, and why prospects interact with the websites, Sitecore can schedule and send personalized marketing content through different channels such as email, social media, mobile apps, other websites, and more.
Here is a list of some of Sitecore’s popular integrations:
Have you read these Sitecore reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer experience software or check out one of these three Sitecore competitors.