Skype for Business is an online messaging and video conferencing software. It is an upgrade from the free version of Skype because it integrates with Office 365 which offers additional administrative features for small businesses. We compiled Skype for Business reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
Skype for Business Customer Reviews
Customer Service: Excellent
Summary of Skype for Business Reviews
We scoured reviews online and found that Skype for Business has mixed ratings. Here’s what we found:
What Skype for Business does well:
Users who gave Skype for Business a positive review liked how it integrates with Outlook.
What Skype for Business does not do well:
Users who gave Skype for Business a negative review cited connection and call quality issues.
Most Helpful Positive User Review
A positive reviewer from the site G2 Crowd said that it’s great to have the ability to schedule calls directly within Outlook. He said the integration with Active Directory also allowed them to start a conversation with anyone within the organization easily. He also mentioned that text-based conversations are saved and are searchable within Outlook, and his status automatically changes based on the Outlook calendar.
Most Helpful Negative User Review
A review from Software Advice mentioned that sometimes, depending on connectivity, it’s hard to keep consistent video quality. He said that although this is common among other online conferencing software, with Skype — it tends to be more frequent.
Other Skype for Business Reviews From Users Around the Web
Here are a few other resources for finding helpful Skype for Business reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: Aug 25, 2017|
Skype for Business Pricing
Skype for Business has two plans — Business Essentials and Business Premium, which costs $6 per month (per user) and $15 per month (per user) respectively. Annual subscribers gets a discount of $1 to $2.50 per month, depending on the plan. The main difference between the two plans is the number of Office Software that comes with each.
|Record Video and Audio Calls|
(1TB storage/user for recordings and file transfers)
|Office 360 Integrations|
OneDrive, Fully Installed Microsoft Office Suite
|Third Party Integrations|
(Full list here.)
Skype for Business offers features for company convergence, customer service, remote communication and access, as well as the administrative features of Office 365. For both small and enterprise level businesses, a full suite of these features can be ideal to keep operations seamless and streamlined.
In the Essentials plan, only Office Online is available to the user. While in the premium plan, key programs like Word, Excel, Powerpoint and more are installed on the user’s computer.
Other features include:
- URL Invites
- Unlimited number of meetings
- Present with Powerpoint
- Anytime IM