Slack is one of the greatest phenomena in recent business technology. The messaging app helps thousands of teams around the world chat and share files with one another, no matter where employees are. We looked at some notable Slack statistics to learn the service’s impact on its customers, and how it can impact your business.
Part of Slack’s popularity is due to the fact that it integrates with most of today’s popular business solutions. If you are looking for a Slack-compatible voice-over-internet-protocol (VoIP) service, we recommend checking out 8×8. The service offers an automated attendant, a toll-free 1-800 number for your company, and unlimited international calling to more than 40 countries. Click the link below to get started.
1. Slack is used by over 10 million people daily
According to the company’s website, more than 10 million people use Slack every single day as of January 2019. For comparison, the company had just 4 million daily active users in 2016 and 8 million users in 2018. The rapid growth is thanks in part to the company’s acquisition of competitors HipChat and Stride, as users of those services were absorbed into Slack.
This fact indicates a breaking point for the service. At 10 million daily users and growing, Slack is transforming from a fringe app for tech-savvy startups to a mainstream service that is used by organizations of all kinds. You don’t want your team to get caught behind your competitors who are already using Slack and similar services.
2. Over 90% of Slack customers use the Free plan
In addition to a high individual user count, Slack is currently being used by more than 600,000 different organizations around the world. A recent TechCrunch article reported that most of these companies—an estimated 550,000—are using the system’s limited Free plan. On the other hand, a minority of 88,000 companies are subscribing to the system’s starting price of $6.67 per user, per month.
This could be a helpful figure for small businesses that are intimidated by Slack’s price tag. While the Free version lacks advanced features like unlimited search and group calling, it still provides the group messaging functionality that is core to the system’s value prospect. This stat is proof that most organizations are able to get by with the Free version just fine, and your company could benefit by following in their footsteps.
3. Workers check their communication apps every 6 minutes
One of the primary design goals of Slack is to keep everyone in your organization in contact with one another at all times. According to a study by RescueTime, the average user checks Slack, email, or another instant messaging (IM) service every six minutes. This is especially true for writers, developers, project managers, and other workers who rely on constant communication to get work done during the day.
This stat is both a blessing and a curse. On one hand, it means that Slack is doing its job as a solution: It is keeping your employees’ attention and making sure they are staying up to date on company-wide communications. However, this also means that workers are now failing to stay on task for even ten minutes at a time doing their actual jobs. If you choose to deploy Slack in your office, advise employees on best practices so that nobody wastes too much time chatting.
4. Slack is used in more than 150 countries
Slack is a truly global solution. According to the company, the service is used in more than 150 countries around the world. Notable companies using Slack include Starbucks, Target, BBC, and the Nikkei organization. The service is available in English (American and British), German, Spanish (Latin American and Castilian), French, Portuguese, and Japanese, with more languages being added on a regular basis.
If your organization has an overseas business presence, this means that Slack is a perfect solution for you. The system is well-known by employees in many different countries, and your international employees will have no trouble signing into the service and chatting with your North American team members in real-time.
5. Slack has a 90% retention rate among users
One of the biggest challenges in using any new business software is getting your team members to actually use it. Fortunately, this is not a problem for Slack. According to SurveyMonkey, the service retains users better than Skype for Business, Yammer, or any of its other competitors by retaining 90% of its users week-to-week.
Wasting time and resources on deploying a piece of unused business software is a huge pain point for small businesses. Slack offers so many features and is so easy to use that it is something many workers find that they cannot live without. A 90% retention rate is rare for any piece of software, and it is a testament to how well Slack works.
6. Slack has more than 1,500 app integrations
No two businesses use the same set of software tools, so having a wide range of integrations is important in a messaging service. Slack offers more than 1,000 integrations in its app marketplace, including connectors for Google Drive, Trello, and VoIP services. You also have access to the company’s powerful app builder and API, which effectively let you build any integration you want.
Having all of your software systems connect data with one another can be a huge benefit to your company’s workflow, and Slack offers unprecedented integration support for a messaging app. If you use a wide range of other solutions, we highly recommend looking at Slack. You can even take advantage of integrations in the free version of the service.
If you are looking for a phone service to integrate with Slack, we recommend looking at 8×8. The solution lets you start messaging from within your Slack window. Not only that, 8×8 also provides unlimited calling to more than 40 countries all over the world.
7. Roughly 79% of businesses find Slack improves team culture
Building and fostering a team culture is important. You want employees to feel valued as individuals while also having a shared set of values and a sense of camaraderie. The most successful businesses work cooperatively rather than against each other.
A study by the company found that 79% of business owners agreed that Slack improved the overall culture at their organization. This is due in part to the fact that Slack is often used for both serious work purposes and casual chat alike. It gives workers a chance to bond over projects in one conversation while sharing interests like movies and sports in another.
8. Productivity can go up 5% during a Slack outage
Slack has helped millions of users be better at staying productive and keeping in communication with teammates. Still, no system is perfect, and there are reports that suggest that Slack addiction can be counterintuitive. RescueTime tracked productivity during a Slack outage in the summer of 2018. During the downtime, they found that people were roughly 5% more productive than they were during previous weeks when the system was up and running.
The fact that you can communicate with your team at any time has also created issues within workplace stress and relationships. A 2017 article from the New Yorker also features several people who feel that it can embolden and accelerate office drama, since instant messaging is easier, faster, and more discreet than face-to-face chatter. For this reason, we recommend that any company that adopts Slack write up best practices for using the system.
9. Teams see a 48.6% reduction in emails after deploying Slack
Email, the original business messaging technology, can be a chore to manage. Unnecessary emails and forwards fill up inboxes, and it can be a huge time effort to sift through every message and separate the important content from the junk.
According to Slack, teams that deploy the software say that they see a 48.6% decrease in emails, allowing them to spend more time actually working. When your employees can simply send a quick message to each other, it negates the need to go through the trouble of drafting and sending an email. Slack speeds up the communication process by an order of magnitude, and it makes your company more productive in the process.
10. Teams say their productivity grows an average of 32% with Slack
The Slack website says that customers report an average productivity increase of 32% after deploying Slack. The increase in productivity is due in part to the speed and usability of the system. It also helps businesses by connecting data with other business systems and saving workers the time and effort of switching between apps to look up information.
Imagine what your business would be capable of if all of your employees could be just 32% more productive. Slack and similar messaging tools are becoming an important part of how people work. Anyone who uses Slack in their workplace can tell you that it has completely changed the way they work.
11. Teams see a 25.1% reduction in meetings after deploying Slack
Meetings are a huge annoyance for most workers. In some cases, meetings are a helpful way to divulge information or work collaboratively. However, in most cases, they take up time, they are often only relevant to a small number of people in attendance, and they often go off the rails with circular conversations. If you are trying to minimize meetings, good news: Slack users report a 25.1% reduction in meetings after using the service.
With Slack, it takes just a few seconds to start a new conversation, add users who you wish to speak with, and start a group message. If you want to have a quick conversation with a few employees, you can just do this instead of sending a meeting invite, booking a conference room, and making your staff leave their desks.
Bottom Line: Slack Statistics
Slack is quickly turning into a household name for business software. You can start using the service for free, and there are many benefits to the platform, as illustrated by these Slack stats, as long as your company deploys and maintains it in a smart way. In the coming years, the service will become an even more important part of how most businesses in the world keep in touch.
If you need a new phone service, 8×8 integrates seamlessly to Slack, so that you can start calls and virtual meetings directly from Slack. That, on top of unlimited international calling and an automated attendant module, make it one of the more powerful phone systems on the market. Get started today.