SmarterTrack is an online and on-premise help desk software that enables users to centralize communications including calls, emails, and chats, all in a single platform. Its features include live chat, ticketing, help desk administration, and more. In this article, we cover SmarterTrack reviews and pricing. Ready to get started? Sign up for free.
SmarterTrack Pricing
SmarterTrack pricing is based on four plans: Free ($0, one agent only), Hosted ($20 per agent, per month), Professional (starts at $199 per license for two agents), and Enterprise (starts at $599 per license for five agents). The main difference between the plans is access to premium features such as multibrand support, customer satisfaction surveys, and more.
Plan | Pricing | |||
|---|---|---|---|---|
Free | $0 | |||
Hosted | $20/agent/month | |||
Professional | Starts at $199/license | |||
Enterprise | Starts at $599/license |
SmarterTrack also has a voice-over-internet-protocol (VoIP) softphone called Communicator available as an add-on feature for $149.
Ready to get started with SmarterTrack? Sign up for free.
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Summary of SmarterTrack Reviews
As of the date this article was written (Sept 18, 2019), there are no up-to-date SmarterTrack reviews available online. If you are a past or current SmarterTrack customer, leave a review to help other business owners who are deciding whether or not to use the product.
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SmarterTrack Features
Check out the list below of some of SmarterTrack’s features:
- Live chat
- Help desk administration
- Email or portal submission
- Agent profile customization
- Ticket distribution
- Website integration
- And more
SmarterTrack FAQs
Can users monitor the implementation of service level agreements (SLAs)?
Yes. SmarterTrack provides an events system that enables managers to monitor live chats as they come in, as they end, how long chats stay on idle, and more. Agents and managers can also watch chats in real-time for coaching and assistance purposes.
Which stages of ticket resolution are monitored by SmarterTrack?
SmarterTrack has a time tracking program integrated into the system. Tickets are monitored from the time the ticket is replied to, looked into, and resolved—creating a complete time frame from submission to resolution.
SmarterTrack Alternatives
Have you read these SmarterTrack reviews and are still not sure if it’s the right fit for you? Read our reviews of all top help desk software.
