SmarterTrack is an online and on-premise help desk software that enables users to centralize communications including calls, emails, and chats, all in a single platform. Its features include live chat, ticketing, help desk administration, and more. In this article, we cover SmarterTrack reviews and pricing. Ready to get started? Sign up for free.
SmarterTrack pricing is based on four plans: Free ($0, one agent only), Hosted ($20 per agent, per month), Professional (starts at $199 per license for two agents), and Enterprise (starts at $599 per license for five agents). The main difference between the plans is access to premium features such as multibrand support, customer satisfaction surveys, and more.
Starts at $199/license
Starts at $599/license
SmarterTrack also has a voice-over-internet-protocol (VoIP) softphone called Communicator available as an add-on feature for $149.
Ready to get started with SmarterTrack? Sign up for free.
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Summary of SmarterTrack Reviews
As of the date this article was written (Sept 18, 2019), there are no up-to-date SmarterTrack reviews available online. If you are a past or current SmarterTrack customer, leave a review to help other business owners who are deciding whether or not to use the product.
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6 Best Help Desk Software 2019: Help desk software systems help you manage customer service tickets quickly and effectively. When implemented properly, they can save support teams a great deal of time and money. In this guide, we looked at 20 of the best help desk systems on the market and narrowed it down to the best six based on features, pricing, and usability.
Check out the list below of some of SmarterTrack’s features:
- Live chat
- Help desk administration
- Email or portal submission
- Agent profile customization
- Ticket distribution
- Website integration
- And more
Can users monitor the implementation of service level agreements (SLAs)?
Yes. SmarterTrack provides an events system that enables managers to monitor live chats as they come in, as they end, how long chats stay on idle, and more. Agents and managers can also watch chats in real-time for coaching and assistance purposes.
Which stages of ticket resolution are monitored by SmarterTrack?
SmarterTrack has a time tracking program integrated into the system. Tickets are monitored from the time the ticket is replied to, looked into, and resolved—creating a complete time frame from submission to resolution.