Smartlook is a conversion rate optimization (CRO) software designed to provide qualitative analytics solutions for websites and mobile apps. It offers advanced capabilities, such as visitor recordings, event tracking, heat maps, and funnels. In this article, we cover Smartlook reviews and pricing. Ready to get started? Request a demo.
Summary of Positive Smartlook Reviews
Users who gave Smartlook a positive review said that the software is easy to install and configure. Others commented that the heat map capability is great while some like the simple and clean interface for viewing visitor recordings.
One user who left a positive review on G2 Crowd said that the tool provides detailed information on each visitor. He added that its recordings are helpful for understanding a visitor’s journey.
Summary of Negative Smartlook Reviews
Users who gave Smartlook a negative review said that it is an expensive software for small businesses. Others commented that customer support is available in only a few languages while some complained about the limitations of the free plan.
One user who left a negative review on G2 Crowd said that he dislikes that the videos in the free version are stored for only three days. He also added that the pricing is high for his small company.
The Smartlook pricing scheme for websites starts at $19/month. This includes always-on recordings, two events, one funnel, unlimited heat maps, 5,000 sessions/month, and one-month active data history. Meanwhile, prices for mobile apps start at $79/month, and this includes always-on recordings, 5,000 sessions/month, and one-month active data history. Smartlook also offers custom packages.
*The aforementioned prices are billed on a monthly basis; however, if users choose to pay annually, then they will get a 20% discount.
Ready to get started with Smartlook? Request a demo.
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Check out the list below of some of Smartlook’s features:
- Filtering and segmentation
- Conversion data
- Multidevice compatibility
- Collaboration and sharing
- Event picker
Is there a limitation to the number of users and websites I can add?
No, there is none. You can add as many websites and users as you want.
How can I switch the tracking feature on and off?
You can use the toggle for tracking to switch a recording on (active) or off (inactive).
Here is a list of some of Smartlook’s popular integrations: