Smartsheet is a project management software used for planning, tracking, automating, and reporting on collaborative work. The dynamic spreadsheet format helps users streamline their workflow for better productivity. We compiled Smartsheet reviews from around the web and found that Smartsheet has mostly positive reviews. We also compared the most popular pricing options for small business owners.
Smartsheet Customer Reviews
Ease of Use: Excellent
Customer Service: Good
Summary of Smartsheet Reviews
What Smartsheet does well:
Users who gave Smartsheet a positive review liked how flexible it is and how simple it is to create spreadsheets and workflows.
What Smartsheet does not do well:
Users who gave Smartsheet a negative review thought that it’s not as robust as it could be and that bigger processes tend to slow the program down or cause it to crash.
Most Helpful Positive User Review
A positive reviewer from the site G2 Crowd liked that she can easily create spreadsheets, workflows, and Gantt charts with Smartsheet. She said she can set up email notifications so that Smartsheet alerts her whenever changes are made to a sheet, which makes managing the workflow of the collaboration more seamless.
Most Helpful Negative User Review
A reviewer from Software Advice said that at times, the software shuts down due to information overload. He said that this causes him to lose information. He also said that when there are multiple people working on a shared sheet at one time, they encounter issues with saving.
Other Smartsheet Reviews From Users Around the Web
Here are a few other resources for finding helpful Smartsheet reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: Sept 22, 2017|
Smartsheet has four pricing options — Individual, Team, Business, and Enterprise. The first three plans range between $14-$25 per month (per user) billed annually, while the Enterprise plan requires a custom quote from their sales team. The main differences between the plans are the number of sheets, automation, integration, and customer support that come with each.
|Price (Billed Annually)|
|Third Party Integrations|
Smartsheet’s interface will be familiar to users of spreadsheets like Excel. The difference is that these sheets are dynamic and include features that help with seamless collaboration.
Each plan comes with an unlimited number of collaborators allowed to work on a user’s sheets. These collaborators don’t have to be paying users of Smartsheets, and are limited to viewing and editing sheets.