Smartsupp is an integrated live chat and video recording solution that enables users to view how their visitors are interacting with the content on their website in real-time. Its features include visitor screen recording, automated messages, agent ratings, statistics, and more. There weren’t very many recent Smartsupp user reviews online, but the ones we found were generally positive. We also shared its available pricing options.
Summary of Smartsupp User Reviews
Most Helpful Positive User Review
A user who left a positive review of Smartsupp on Capterra said that the app was very easy to launch. He added that the tool lets him save customer information, allowing him to easily identify the person the next time they initiate a chat. Lastly, he said that the visitor recording feature gives him more insight into their customer’s browsing habits and online experience.
Most Helpful Negative User Review
A user who left a negative review of Smartsupp on GetApp said that the Android app sometimes does not receive chat notifications. She also suggested a feature that would generate automatic responses to address common questions.
Smartsupp offers a free subscription and two paid plans: Standard ($10/agent/month) and Pro ($23.75/agent/month). The main difference between the plans is access to premium features such as unlimited chat history, Smartlook video recordings, mobile apps, statistics, and Google Analytics integration.
Check out the list below of some of Smartsupp’s features.
- Visitor Screen Recording
- Chat Notifications
- Chat Transfer
- Agent Rating
- iOS and Android Apps
- Chatbox Customization
- Conversation Transcripts
- Automatic Messages
- Multi-Language and Multi-Design Chatbox
- Web Dashboard
- Email Notifications
- Data Security
- Third-Party Integrations
Helpful Live Chat Software Resources
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7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use live chat to achieve this.
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Does Smartsupp offer a free trial?
Yes. Interested users can create a free account to try the Standard or Pro plan for 30 days.
Do I need to submit my credit card details for the free trial?
No. You only need to submit your email and create a password to sign up for the free trial.
What are the payment methods accepted by Smartsupp?
Subscribers can pay for their Smartsupp bill using credit card, PayPal, or wire transfer.
Can I cancel my subscription anytime?
Yes. Users can cancel their subscription anytime by clicking on “Turn off auto-renewal” under payment method in their billing profile or by deleting their payment method details. Read this article to know more about Smartsupp’s billing details and refund policy.
Smartsupp Overview Video
This video provides an overview on Smartsupp’s visitor recording feature, which allows users to monitor their customer’s movement on their website.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Smartsupp’s popular integrations: