SmartSurvey specializes in providing survey solutions gathered from students and charities, self-employed individuals, workers in the public sector, to multinational businesses and enterprise clients. It offers dedicated support and secure data storage on UK/EU-based servers. We compiled SmartSurvey user reviews from our website and around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What SmartSurvey Does Well
Users who gave SmartSurvey a positive review said that the software is extremely easy to use. They also mentioned that they really like its great customer support, effectivity in collecting verified information, and compliance with EU’s data privacy.
What SmartSurvey Does Not Do Well
Users who gave SmartSurvey a negative review said that nothing is spectacular with the software, though it does well enough. Some users also cited that the platform’s interface should be made to look more streamlined and provide more designing options.
Most Helpful Positive User Review
One user who gave SmartSurvey a positive review on Capterra said that he was attracted to the product because it complies with EU’s data privacy laws, especially with regard to data deletion.
Most Helpful Negative User Review
One user who left a review of SmartSurvey on Software Advice said that it did not meet his design requirements. He mentioned that after the registration was done, it gave a design with horrible colors and was not attractive.
SmartSurvey offers three subscription plans: Pro (£22.50/month), Business (£45/month), and Enterprise (customized pricing). The main differences between the plans are the numbers of user accounts, surveys, questions, and responses per month, as well as access to premium features, such as offline surveys, advanced email triggers, and more.
Check out the list below of some of SmartSurvey’s features:
- Question Types for Every Purpose
- Advanced and Interactive Surveys
- Complete Design and Branding Control
- Survey Distribution and Data Collection
- Tools to Simplify Survey Management
- Compatibility and Accessibility Options
- Reporting Tools for Powerful Analysis
- Flexible Multi-Users and Corporate Options
- Smart and Friendly Support
- Take Security Seriously
- Pricing for Any Budget
Helpful Survey Software Resources
How to Conduct an Employee Engagement Survey With Free Template – Check out this article where we explain how you can do an employee engagement survey within your company from start to finish (and what to do with the results).
How to Get Reviews on Amazon the Right Way – Customer feedback is important to improve your business operations — especially when you’re selling on Amazon. Read on to get ideas on how you can get reviews faster and maximize the positive reviews that drive product sales.
Small Business Software Survey: Key Findings About Small Businesses – Not sure about the type of software you need for your business? Check out this article for some insights on the types of software widely used by small businesses, the types used least often, and the most popular brands.
Does SmartSurvey offer a free trial?
Yes. SmartSurvey offers a free trial for each account, which allows users to access all of its features for 14 days. However, users are limited to a maximum of 10 participants per contact and 20 responses during the trial period.
What payment options does SmartSurvey accept?
For their monthly and annual payments, they accept most major credit and debit cards. For annual payment, they also accept Purchase Orders and payments made through an invoice. Additionally, a 10% discount is given to users who pay a year in advance.
When using SmartSurvey, is my data secure and private?
Yes. SmartSurvey is registered under the Data Protection Act and is ISO 27001-certified. They store and backup the data you collect on their UK/EU-based servers. Your data will not be accessed without your permission.
When choosing a survey software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of SmartSurvey’s popular integrations: