SmartSurvey specializes in providing survey solutions for multinational businesses and enterprise clients. It offers dedicated support and secure data storage on UK/EU based servers. We compiled SmartSurvey reviews from around the web and determined that SmartSurvey has generally positive ratings. We also compared the most popular pricing options for small business owners.
SmartSurvey Customer Reviews
Summary of User Reviews
What SmartSurvey does well:
Users who recommend SmartSurvey liked that the software is intuitive and easy to use. Many customers are also happy with the large range of question types, allowing them to tailor their surveys to their needs and keep it interesting for the respondents. User also said that templates look very professional and that it was very easy to analyze and filter results.
What SmartSurvey does not do well:
Users who gave SmartSurvey critical feedback said that the data export options could be improved — like having more file options to choose from.
Most Helpful Positive User Review
A user who gave SmartSurvey a positive review on Trustpilot said that the software’s navigation and editing functions are user friendly. She mentioned that the the pre-populated questionnaire options have been extremely useful and that the customer service is quite reliable. She also reported that the data they’ve gathered using the software has provided them with great insight into how their clients perceive their services.
Most Helpful Negative User Review
One user who gave SmartSurvey a critical review on G2 Crowd said that while he thinks that the software is functional, some of the export options could be improved. He said that he would like to have an option to download data directly into a Powerpoint presentation.
Other SmartSurvey User Reviews From Around the Web
Here are a few resources for finding helpful SmartSurvey customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed
|*Average rating as of date article was written: September 5, 2017.|
SmartSurvey offers a free version and three paid plans. The company also offers discounted rates for its annual subscribers. The main differences between the plans are the number of surveys, questions, and responses allowed, as well as the inclusion of user management, data analysis, and reporting features in higher plans.
|Questions Per Survey|
|No. of Responses|
|Custom Theme/Branding Tool|
|Advanced Cross-Tab Report|
SmartSurvey offers a 14-day free trial for each of their plans. Users have access to all the features within that plan during the trial period.