Smith.ai is a call tracking solution that caters to industries including law firms, customer service, e-commerce, financial services, and small businesses. Its key features include virtual receptionists, live website chat, and cloud phone system. In this article, we cover Smith.ai reviews and pricing. Ready to get started? Visit its website.
Summary of Positive Smith.ai Reviews
Users who gave Smith.ai a positive review said that they are impressed with its great service. They shared that it goes above and beyond to cater to their receptionist and live chat services. Some also mentioned that the call quality is excellent.
One user who gave Smith.ai a positive review on Trustpilot said that its team does a great job in handling all of their overflowing phone calls during their busiest times. He added that the receptionists are amazingly smart and savvy. He also loves that he gets real-time emails and end-of-day calls summary.
Summary of Negative Smith.ai Reviews
As of the date this article was written (03/06/19), there are no negative reviews of Smith.ai available online.
Smith.ai pricing is based on three products with several tiers each: Keypad ($25/month), Chat ($60 to $240 per month), and Virtual Receptionists ($70 to $500 per month). The main differences between the plans are the functionalities and services they provide.
Smith.ai also offers several add-ons including SMS/Slack notifications, complex call routing, additional transfer lines, business caller ID for outbound calls, accept collect calls, CRM integration, receptionist call-backs, book appointments, and accept payments. Check out its website for the corresponding charges per add-on.
Ready to get started with Smith.ai? Visit its website.
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Check out the list below of some of Smith.ai’s features:
- Live receptionists
- Customized greetings
- Multiple live transfer numbers
- Web chat services
- Email summary of calls and chats
- Real-time translation
- Cloud phone system
Does Smith.ai require a long-term contract?
No. Smith.ai is available in monthly subscription only. If users wish to cancel their subscription, they will be billed for and through the end of the current monthly billing cycle.
Does it offer discounts?
Yes. Smith.ai offers discounted plans for businesses that were affected by the California wildfires and other natural disasters. For more information, you may reach out to Smith.ai via email.
Here is a list of some of Smith.ai’s popular integrations:
Have you read these Smith.ai reviews and are still not sure if it’s the right fit for you? Read our reviews of all top call tracking software providers or check out one of these three Smith.ai competitors.