Smith.ai offers virtual receptionists that provide answering services to industries including law firms, customer service, e-commerce, financial services, small businesses, and more. It features live receptionists, friendly demeanor, and call disposition, among others. In this article, we cover Smith.ai reviews and pricing. Ready to get started? Get a free trial.
Summary of Positive Smith.ai Reviews
Users who gave Smith.ai a positive review said that they are impressed with its great service. They shared that it goes above and beyond to cater to their receptionist and live chat services. Some also mentioned that the call quality is excellent.
One user who gave Smith.ai a positive review on Trustpilot said that its team does a great job in handling all of their overflowing phone calls during their busiest times. He added that the receptionists are amazingly smart and savvy. He also loves that he gets real-time emails and end-of-day calls summary.
Summary of Negative Smith.ai Reviews
As of the date this article was written (03/06/19), there are no negative reviews of Smith.ai available online.
Smith.ai pricing for virtual receptionists is based on three paid plans: Starter ($70/month), Basic ($180/month), and Pro ($500/month). The main differences between the plans are the number of receptionist calls and transfer destinations.
Virtual Receptionists’ Plans
It also offers several add-ons including SMS/Slack notifications, complex call routing, additional transfer destinations, business caller ID for outbound calls, accept collect calls, CRM integration, receptionist call-backs, book appointments, accept payments, and more. Check out its website for the corresponding charges per add-on.
Smith.ai also offers custom pricing. Interested users may contact the company’s sales team to obtain a customized quote based on their specific business needs.
Ready to get started with Smith.ai? Get a free trial.
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Check out the list below of some of Smith.ai’s features:
- Live US-based receptionists
- Customized greetings
- Transfer destinations
- Callback on client calls
- Outbound calls
- Appointment reminders
- Text and email summary of calls
- And more
Does Smith.ai require a long-term contract?
No. Smith.ai is available in monthly subscription only. If users wish to cancel their subscription, they will be billed for and through the end of the current monthly billing cycle.
Does it offer discounts?
Yes. Smith.ai offers discounted plans for businesses that were affected by the California wildfires and other natural disasters. For more information, you may reach out to Smith.ai via email.
Here is a list of some of Smith.ai’s popular integrations:
Disclaimer: The following information was provided by Smith.ai and does not necessarily reflect the views of FitSmallBusiness.com.
What is Smith.ai?
Smith.ai is a superior virtual receptionist service for phone calls, web chats, and texts. Our U.S.-based professionals answer calls and chats; screen and intake clients; schedule appointments; and take payments. With 30+ integrations, including Clio, LawPay, and Calendly, conversations are synced with your systems. Plans start at $70/month, and include free spam blocking.
Smith.ai News & Activity
Smith.ai Customer Service
Questions? Contact us.
We’re here to help you make the most of Smith.ai. If you have questions or requests, please contact us by email at firstname.lastname@example.org or by phone at (650) 727-6484. Our Customer Service team is available Monday through Friday, 5:00 am to 6:00 pm PT / 8:00 am to 9:00 pm ET.
Smith.ai Unique Features
Call answering, prioritization and live transfers
Appointment scheduling (with calendar integration)
Lead capture and qualification
New client intake using your forms
Practice management integration (Clio, Lexicata, Rocket Matter, PracticePanther, and many more)
Automated workflows (for example: we call back new leads who have emailed you)
Accept payments (integrations with LawPay, PayPal, Square & more)
Complex call routing, including option to ring attorney first, and then receptionists
Conference call coordination with Smith.ai Operator
Slack integration with call transfer notifications and summaries
Text message alerts for call transfer requests
Instant status updates via SMS
U.S.-based receptionists (Spanish-speaking available)
Predictable pricing — pay per call, not per minute
Fully customized call handling procedures for natural conversations & “in-house” experience — no robotic scripts
Immediate post-call summaries via email and text, and daily summaries via email
No charge for spam, sales & wrong-number calls
No setup or cancellation fees
30-day / 10-call free trial
Service available Monday through Friday, 8am to 9pm ET