SnapEngage is a live chat software that allows users to engage with customers who are currently browsing their website. Its features include message sneak peeks, cobrowsing, short message service (SMS)-to-chat, file exchange, and more. In this article, we cover SnapEngage reviews and pricing. Ready to get started? Visit its website.
The SnapEngage pricing scheme offers three subscription plans: Essentials ($16 per user, per month), Professional ($26 per user, per month), and Enterprise ($40 per user, per month). The main differences between the plans are the numbers of admin licenses and included widgets and features like advanced data security, priority tiers, team capacity reporting, and more.
Numbers of Widgets Included
1 per agent
*Those interested in the Essentials and Professional plans should note that there is a required minimum of three users, while the Enterprise plan requires a minimum of five users.
All plans are billed in full yearly.
Ready to get started with SnapEngage? Visit its website.
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Summary of Positive SnapEngage Reviews
Users who gave positive SnapEngage reviews like that both its administrator and client interfaces are simple and straightforward. They also mentioned that it is not difficult to set up and that its app integration capabilities make it customizable.
One user who gave SnapEngage a positive review on Capterra commented that he did not need to seek assistance while setting up the software. He also said that its interface is easy to navigate, enabling him and his teammates to use it without having to undergo software training.
Summary of Negative SnapEngage Reviews
Users who gave negative SnapEngage reviews complained that it frequently malfunctions due to errors. They also don’t like that its artificial intelligence (AI) system is out-of-date and that its automated chatbot is inconsistent.
One user who gave SnapEngage a negative review on Capterra said that she could not create any customized conversational flows. She also mentioned that it lags and slows down often as a result of system bugs.
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Check out the list below of some of SnapEngage’s features:
- Team capacity reporting
- Post-chat surveys
- Canned responses
- File exchange
- Email transcript
- Secure data transfer
- Chat transfers
- And more
Who is it designed for?
It is designed to be used by sales and customer service teams. Additionally, healthcare providers may also utilize it to engage clients.
Can I access it with my mobile device?
Yes, you can. Its interface is optimized for mobile browsers. It also offers integrations with WeChat and Facebook Messenger.
Here is a list of some of SnapEngage’s popular integrations: