SnapEngage is a live chat software that allows users to engage with customers who are currently browsing their website. Its features include message sneak peek, co-browsing, SMS-to-chat, file exchange, and more. We compiled SnapEngage user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What SnapEngage does well:
Users who gave SnapEngage a positive review said that the app is easy to setup and navigate because of its user-friendly interface. They also commended the support team’s responsiveness to their queries.
What SnapEngage does not do well:
Users who gave SnapEngage a negative review said that the app’s analytics need improvement. They also said that the integration capabilities of the tool are quite limited.
Most Helpful Positive User Review
A user who left a positive review of SnapEngage on G2 Crowd said that his favorite features on the app include the highly customizable appearance, proactive chat, secure information transfer, and competitive pricing. He also added that the support team is great and easy to work with.
Most Helpful Negative User Review
A user who left a negative review of SnapEngage on GetApp expressed his disappointment over the absence of a transcript feature, which he said is pretty common in similar providers. He also suggested having a whisper mode so that admin or managers can view chats and coach agents on their responses when needed. He said that this would be helpful in training new users.
SnapEngage Pricing
SnapEngage offers two subscription plans: Self-Service ($99/month) and Full Service (customized pricing). The main differences between the plans include the number of team member allocation and access to premium features such as advanced integrations, secure chat options, and agent training.
| Plan | ($/month) | |
|---|---|---|
| Self-Service | ||
| Full Service |
To know more about SnapEngage’s Full Service plan, contact their customer support team.
SnapEngage Features
Check out the list below of some of SnapEngage’s features.
- Intelligent Integrations
- Simple Offline Forms
- Agent Training
- Comprehensive Visitor Information
- Message Sneak Peek
- Easy Chat Transfers
- Proactive Chat
- File Exchange
- Co-Browsing
- Post-chat Surveys
- SMS-to-Chat
- Secure Data Transfer
Helpful Live Chat Software Resources
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7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use live chat to achieve this.
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SnapEngage FAQ
Does SnapEngage offer a free trial?
Yes. SnapEngage offers a 15-day free trial to interested users.
Do I need a credit card to sign up for SnapEngage’s free trial?
No. You do not need to provide credit card information to sign up for the SnapEngage free trial.
Can I reactivate my subscription anytime after I cancelled it?
Yes. You can reactivate your SnapEngage subscription anytime after cancellation. Read this article for more details.
SnapEngage Overview Video
This video provides an overview on how SnapEngage can help businesses communicate better with their customers with the help of third-party integrations.
Popular Integrations
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of SnapEngage’s popular integrations:
- Salesforce
- HubSpot
- Microsoft Dynamics CRM
- Zendesk
- Desk.com
- Basecamp
- Jira
- Uservoice
- Bizible
- LeadFormix
Top SnapEngage Alternatives
Not sure if SnapEngage is the right fit for you? Read our reviews of all top live chat software or check out one of these three SnapEngage alternatives.
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