Snappy is an automated customer support application designed to scale as the business grows. Its features include email ticketing, reporting, canned responses, knowledgebase insert, and multi-lingual support. In this article, we cover Snappy reviews and pricing. Ready to get started? Get a free trial.
Snappy pricing is based on a single plan that costs $15 per user, per month. This plan includes unlimited mailboxes, widgets, phrases, and more. Interested users may contact Snappy’s sales team for more information.
Ready to get started with Snappy? Get a free trial.
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Summary of Snappy Reviews
As of the date that this article was written (September 30, 2019), there are no up-to-date Snappy reviews available online. If you are a past or current Snappy customer, leave a review to help other business owners who are deciding whether or not to use the product.
Fit Small Business’ Top Customer Service Software Picks
6 Best Customer Service Software for 2019: Customer service software allows businesses to resolve and respond to customer issues and questions. In this guide, we evaluated several options based on ease of use, affordability, and customer service specific features and came up with the top six.
Check out the list below of some of Snappy’s features:
- Email ticketing
- Canned responses
- Knowledgebase insert
- Custom filters
- Batch actions
- In-ticket private notes
- And more
What’s the difference between email ticketing and regular ticketing?
With Snappy’s email ticketing feature, customers can send inquiries, and the customer support team can also reply via email as opposed to resolving a ticket within the Snappy app. All responses are still logged into the system under the appropriate ticket number.
What parameters do Snappy reports track and generate insights from?
Users can generate reports that show ticket status, actual interactions, response time, and more. This can help in tracking a team’s success and identifying any needed improvements.
Here is a list of some of Snappy’s popular integrations: