Sound Telecom is a virtual receptionist and telephone answering service provider for small businesses. We compiled Sound Telecom reviews from around the web to determine what customers think about the company and compared the most common pricing options for small business owners.
For an in-depth comparison of the top three telephone answering services for small businesses, read our answering service buyer’s guide.
Sound Telecom Customer Reviews
Ease of Use: Good
Customer Service: Good
Summary of Sound Telecom Customer Reviews
There weren’t a lot of reviews about Sound Telecom but of the ones that were available, it seems that they have generally positive ratings. Here’s what we found:
What Sound Telecom does well:
Users who recommend Sound Telecom said that they find their general answering features such as the virtual receptionist, call transfers, and message taking very reliable. Great customer service was also cited.
What Sound Telecom does not do well:
Users who left negative reviews mentioned experiencing some miscommunications on how they want their calls answered. Some also mentioned delays in customer support when they encountered problems.
Most Helpful Positive Review
A user who left a positive review on the review site Clutch said that he finds Sound Telecom very reliable, citing excellent customer service as one of the things he liked best from the company. All phone calls are answered smoothly in a warm and professional manner. He said that they have been using the main answering service, voicemail, call forwarding, and message taking the most — all of which have greatly contributed to improving their sales flow.
Most Helpful Negative Review
A user who left a negative review on Clutch said that while the service is affordable and reliable most of the time, Sound Telecom should invest more in upgrading their technology. He cited that every time the weather is bad, they would experience lags in receiving calls from their clients. Quality of calls also suffer during these times.
Sound Telecom Reviews From Users Around the Web
Here are a few other resources for finding helpful Sound Telecom reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: August 15, 2017|
Sound Telecom Pricing
Sound Telecom does not publish their rates on their website as they provide customized pricing to small businesses based on the features they use. However, while prices are not publicly available, they mention in one of their blogs posts that the recommended market rate is somewhere between $.80 to $1 per minute.
It is possible that this is the range they price their services at — although of course, there are still other features that will be added onto the costs based on the services users choose. Businesses who are interested in getting a quote for AnswerNet’s pricing need to call their hotline.
Below are the published features of their virtual receptionist and telephone answering services:
- 24/7/365 live answering services
- Call screening and transfers
- Advanced call-forwarding that lets the user take calls at home, in the office, or through a mobile device
- Customized message delivery which lets users choose how they want to receive messages: email, SMS, voicemail, fax, live operator transfer, or any preferred messaging channel
- Efficient message dispatch to ensure that all critical messages are timely delivered
- Appointment scheduling
- Multilingual services with translation coverage in over 200 native languages
- Wake up calls to employees for important events
- Web portal access with call reports
- Message database backup in case your business needs recorded business calls to prevent losing data due to unexpected circumstances
Compare Sound Telecom Competitors
Not sure if Sound Telecom is the right small business virtual receptionist and telephone answering service provider for you? Check out our in-depth comparison of three top providers in our answering service buyer’s guide.