Spade is a cloud-based contact center platform that measures the quality of voice and non-voice interactions with customers. It provides a benchmarking tool that provides real-time feedback to agents, auditors, and stakeholders. In this article, we cover Spade reviews and pricing. Ready to get started? Request a demo.
Spade pricing is not published on its website, but it states that it offers a Premium subscription option. Pricing for similar services ranges from $25 to $49/user/month for basic call services; while those with more extensive functionalities such as advanced reporting can cost up to $65/user/month.
Interested users may contact Spade’s sales team for a customized quote based on their specific business requirements.
Ready to get started with Spade? Request a demo.
Top Spade Alternative 2019
- Call centers desiring a solution with add-on features for customizable service plans
- Starts at $50
- Small businesses desiring an outsourced support center solution offering telephone, email, web chat and texting support.
- Get a free quote here for pricing
Summary of Spade Reviews
As of the date this article was written (Oct. 1, 2019), there are no Spade reviews online. If you are a past or current Spade customer, leave a review to help other business owners who are deciding whether or not to use the software.
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Check out the list below of some of Spade’s features:
- Quality audits
- Scoring and audit forms
- Agent workflows
- Auditor workflows
- Transactions and sampling
- Email and reporting
- Call recording and playback
- And more
What is an admin role?
An admin role (or administrator) in the Spade platform enables features that are not available to other user roles. It allows admins to manage other users, add forms, delete audits, and manage the application in general.
Can reports be pulled in ODS (OpenOffice) format?
No. Spade’s reports can only be exported to .XLS format, which is supported by OpenOffice. Exporting to ODS format is currently not supported.