Specialty Answering Service (SAS) is a call center platform that offers 24/7 live telephone answering services. Its key features include virtual receptionist support, lead generation, dedicated inbound call center, email and chat services, and more. In this article, we cover user reviews and pricing. Ready to try Specialty Answering Service? Get a free trial.
What Specialty Answering Service Does Well
Users who gave Specialty Answering Service a positive review commended the excellent customer service that it provides in all areas of business, from billing to technical support, whether it be from calls, emails, or chat support. Some of them also commented that answering services are always live and fast.
One user who gave Specialty Answering Service a positive review on TrustPilot said that she is no longer missing calls as it has been able to keep up with her daily intake calls. She mentioned that the user portal allows her to immediately respond to callers. She likes that it gathers all necessary customer information for her to proceed with scheduling as well.
What Specialty Answering Service Does Not Do Well
As of the date this article was written (02/13/19), there are no up-to-date Specialty Answering Service negative user reviews available online. If you are a past or current Specialty Answering Service customer, leave a review to help other business owners who are deciding whether or not to use the company.
Specialty Answering Service Pricing
Specialty Answering Service has eight paid subscription plans: Economy ($31/month), 100 minutes ($117/month), 220 minutes ($199/month), 500 minutes ($490/month), 1,000 minutes ($925/month), 2,500 minutes ($2,200/month), 5,000 minutes ($4,199/month), and 10,000 minutes ($7,749/month).
Specialty Answering Service has additional charges for the following: sub-accounts ($10/month), IVR ($0.15/minute), voicemail ($0.15/minute), patching ($0.10/minute), and a setup fee ($50 for all plans).
The free trial includes access to SAS’ operators and software for 2 weeks or 200 minutes.
Ready to try Specialty Answering Service? Get a free trial.
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Specialty Answering Service Features
Check out the list below of some of Specialty Answering Service’s features:
- 24/7 Live Operator Services
- Answering Services
- Lead Generation
- Inbound Call Center
- Dedicated Call Center
- Virtual Receptionists
- Email and Web Chat Services
- Bilingual, Dedicated Agents
- Appointment Services
- Customer Service
- Help Desk
Specialty Answering Service FAQ
How does Specialty Answering Service keep its clients’ information safe?
Specialty Answering Service’s call center is PCI compliant and ISO certified. Its servers are hosted in a data center with 24-hour surveillance and biometric security. All message information is protected with SSL encryption to keep clients’ data safe.
How does Specialty Answering Service handle the monitoring of its client’s social media channels?
Specialty Answering Service assigns a dedicated account manager whose only focus is the continuous 24/7 review of a client’s social media accounts. He monitors public opinion through online chat forums, Twitter and Facebook posts, blogs, and even YouTube, to find out how much buzz there is about a client’s business. Any negative comments or issues are raised immediately.