When comparing Spectrum vs Comcast Business for your business internet needs, it comes down to the speed you want and the price you’re willing to pay. In most instances, you’ll want to go with Spectrum. Although Spectrum’s plan choices are limited compared to Comcast, the value of Spectrum vs Comcast is greater for small businesses.
When to Use Spectrum
If you have a small business with low to middling internet needs, Spectrum outpaces Comcast by a mile. Its entry-level plan gives you four times the connection speed for a lower price. Plus, the phone bundle can help save you money—although it can feel like you’re being forced into a bundle you may not want. Additionally, you get a company email domain, modem, and Wi-Fi network included in every plan.
When to Use Comcast Business
Comcast Business is the way to go when you have a large enterprise or need the fastest connection available. It does offer a range of plans tailored to more needs than Spectrum, but the plans come at a premium price, and if you need phone service, you’ll pay even more. However, Comcast does have some unique features that could make it worthwhile. Chief among them is the 1GB speed option and 4G LTE backup in the rare case that service or power is disrupted.
Spectrum vs Comcast Business at a Glance
25 Mbps-1 Gbps
Type of internet
How We Evaluated Spectrum vs Comcast Business
When we evaluated the best business internet services on the market, we picked three offers from each provider and compared their features. We paid particular attention to monthly price, how fast your connection will be, availability in the United States, contractual obligations and customer support. We also read reviews of actual users of each service and consulted industry customer satisfaction surveys to get a sense of how well they treat their customers.
The criteria we used to evaluate the best include:
- Price: We considered how much you’ll pay each month for the plans available.
- Ease of installation: We looked at how easy it is to get up and running, and whether you’ll need professional installation.
- Internet speeds: Not everyone needs the fastest internet connection, but we kept in mind that many small business owners want to provide Wi-Fi for customers. You should at least have plan options with higher speeds available.
- Uptime: We considered the reliability of each service’s connection.
- Availability: The greater the availability, the better chance that you can sign up for service in the state in which you run your business.
- Contract length: We looked at how long you’re obliged to stay with the service, which is important in case you decide to choose a different service.
- Customer support: We considered the various ways in which you can get help when you need it.
- User reviews: One of the best ways to know whether a service is right for you is to consider what current and former customers of the service have to say.
When it came to Spectrum vs Comcast we found that Comcast offers more and faster speed options, but it’s also much more expensive. Spectrum has decent, if limited, speed options but forces you into a phone bundle if you want more than just the standard internet plan.
Spectrum vs Comcast Business: Pricing & Features
In a side-by-side comparison, Comcast and Spectrum are similar in many ways. The chief difference is that Spectrum seems to be focused on being an all-in-one communication solution rather than just an internet connection. And while Comcast does offer phone services, its focus on internet-only plans give businesses far more choice and speed, but with a much higher price tag.
Spectrum Pricing & Features
Spectrum Business offers three main plans for your company’s internet: Spectrum Business Internet, Business Bundle, and Business Bundle Ultra. The difference between the three is all about phone service and connection speed. They’re less expensive than Comcast’s offerings, but can’t match the speed or choice offered by that company.
Spectrum Tiered Features
Spectrum Business Internet
Business Bundle Ultra
Internet Speeds up to 100 Mpbs
Internet Speeds up to 300 Mpbs
Unlimited Local & Long Distance Calling
Advanced Business Calling
Wi-Fi Network Included
Web Domain & Email
Spectrum Business Internet
If all you need is an internet connection, Spectrum Business internet is a great fit for you. You’ll get internet speeds up to 100 Mpbs, which is more than you need for general browsing, email, VoIP, and streaming media content. It’s also about four times as fast as Comcast’s least expensive plan. It’s great for small businesses that don’t have or need landline telephones.
This plan is likely best for enterprises that need basic phone service and tech support every day of the year. You get the same internet speeds and features as the Business Internet plan, plus the ability to make unlimited local and long-distance calls. Bundling your phone and internet service saves you money over buying them separately, but keep in mind that you only get one line in the $69.98 Business Bundle. Every additional line will cost an additional $19.99 per month.
Business Bundle Ultra
The Business Bundle Ultra is pretty much the same offering as the Business Bundle, except you get up to 300 Mbps internet speeds. That’s three times as fast as the other Spectrum offerings. This plan is great for businesses that are heavily reliant on fast connections for things like frequent video communications and large data transfers. However, this is as fast as it gets for Spectrum; if you want the ultra-fast connections, you’ll need to go with Comcast’s high-end plan.
Comcast Business Pricing & Features
Comcast plans are all about getting the right speed for you. If only a couple of people will be using your connection, or it won’t be used very often, there’s no need to overspend on bandwidth you’ll never use. If you do need that expensive, lightning-fast connection, you can get it. However, you’ll probably fall somewhere in between those extremes, and you’ll find plenty of options with Comcast.
Comcast Business Tiered Features
(75, 150, 300)
Business Internet 1 Gig
Recommended # of Devices
7, 12, 16
Internet Speeds up to 25 Mbps
Internet Speeds up to 75 Mbps
Internet Speeds up to 150 Mpbs
Internet Speeds up to 300 Mbps
Internet Speeds up to 1 Gigabit
4G LTE Backup
Wi-Fi Network Included
24/7 Customer Support
*Business Internet 300 only
This is the equivalent of the Spectrum Business Internet plan. The big difference is that it costs more per month and delivers about a quarter of the speed. So, if it’s just a basic connection you want, go with Spectrum. However, there is a variant of this plan (Starter Internet +1 Voice Line) which may be a better option than the Spectrum Business Bundle for small businesses that need both internet and phone service.
These plans are where Comcast’s flexibility for your business really shines. Comcast offers different plans for speeds ranging from 75 to 300 Mbps—depending on your needs. The 75 and 150 Mbps plans also offer something unique—4G LTE backup. So, if your connection fails or the power goes out, your internet source will automatically switch over to Comcast’s wireless network for up to eight hours. This is a great option for businesses reliant on a steady internet connection, such as for payment processing.
Business Internet 1 Gig
This is the fastest and most expensive plan that either Comcast or Spectrum has to offer. With 1 Gigabit download and 35 Mbps upload speeds, it’s hard to think of anything you can’t do with it—which is appropriate for internet that costs more than $500 per month. You should only consider this option if you have a large enterprise or an incredibly heavy data processing load—such as, conducting massive file transfers or streaming a great deal of HD video to the internet.
Spectrum vs Comcast Business: Availability
Comcast and Spectrum are both available in most states across the U.S. However, neither are universally available in those states. However, it’s only when you get out into the very rural areas where there is no coverage available from either company.
Spectrum Business Internet is available in 41 states, which is 10 more states than Comcast. Even if it’s available in your state, though, it may not be available in your area. You can check Spectrum’s service location map to see if the company serves your area.
It is not available in these states:
- North Dakota
- South Dakota
Comcast Business Availability
While Comcast Business is available in 31 states, the company lists its availability by city. There currently isn’t a locator map on Comcast Business’ website, but you can type in your location to see if services are available.
Here are some major metro areas in which Comcast is available:
- Albuquerque, NM
- Atlanta, GA
- Baltimore, MD
- Boston, MA
- Chattanooga, TN
- Chicago, IL
- Denver, CO
- Detroit, MI
- Fort Lauderdale, FL
- Grand Rapids, MI
- Hartford, CT
- Houston, TX
- Huntsville, AL
- Indianapolis, IN
- Jacksonville, FL
- Kalamazoo, MI
- Lancaster, PA
- Little Rock, AR
- Minneapolis/St. Paul, MN
- Morgantown, WV
- Nashville, TN
- Oakland, CA
- Philadelphia, PA
- Portland, OR
- Sacramento, CA
- Salt Lake City, UT
- San Francisco, CA
- Seattle, WA
- Tallahassee, FL
- Washington D.C
Spectrum vs Comcast Business: Ease of Installation
Both Spectrum and Comcast business internet require professional installation. So, you can’t do it yourself, but that means ease of installation is a tie between the two companies. However, the big difference is how much you’ll pay for it.
Spectrum Ease of Installation
Getting Spectrum Business installed will run you about $100. While that might be just one more extra expense for budding businesses on a tight budget, startups can more than make up for it with Spectrum’s lower-priced plans. And since there are no ongoing equipment rental fees, this is an expense that’s easily absorbed.
Comcast Business Ease of Installation
The one area where Comcast is less expensive than Spectrum is in installation. Comcast sends someone to install your modem, Wi-Fi network, and other equipment free of charge. Of course, you’ll make that up in higher monthly fees and modem rental costs.
Spectrum vs Comcast Business: Speed & Uptime
Spectrum and Comcast both guarantee to have uptimes exceeding 99%. So, there’s no need to worry about your internet cutting out when you need it most. Speed is where you’ll find a big difference. Spectrum speeds max out at 300 Mbps, compared to Comcast’s 1 Gbps top offering. According to the Internet & Television Association (NCTA), American households’ average internet speed is 93.98 Mbps.
Spectrum Speed & Uptime
Spectrum offers internet speeds between 100 and 300 Mbps. You’re likely to find this more than enough for an average business that doesn’t require an ultra-fast connection. However, Comcast gives you more choice —you can pick plans as slow as 25 Mbps and as fast as 1 Gbps.
Comcast Business Speed & Uptime
While you may get more speed choices with Comcast, you’re going to pay a premium price for them. Its least expensive package gives you speeds up to 25 Mbps. However, you pay $69.99 per month for it—not to mention the $16.95 per month equipment rental fee. Compare that to Spectrum’s baseline speed of 100 Mbps for only $59.99 a month with no rental fees. It’s really only the Business Internet 1 Gig plan where you’ll find the real value for the price.
Spectrum vs Comcast Business: Customer Service
Internet service providers are notorious for producing unhappy customers. This is borne out by the American Customer Satisfaction Index, which gives the industry an overall 62% satisfaction rating. And both Spectrum and Comcast fall below that average. It’s worth noting, though, that the ACSI didn’t differentiate between business and residential customers in its ratings.
Spectrum Customer Service
With a 59% customer satisfaction, Spectrum isn’t the worst-rated business ISP on the list. That honor belongs to Frontier Communications, at just 55%. However, it’s a far cry from Fios (Verizon), at the top of the list with a 70% satisfaction rating.
New businesses can contact Spectrum Business’ customer support team by phone from 8 a.m. to 9 p.m. Eastern time, Monday through Friday, or live chat on its website. Existing customers can also call customer support, but Spectrum Business didn’t list hours. You can also browse a Frequently Asked Questions (FAQ) section to find answers to commonly asked questions.
Comcast Business Customer Service
Comcast beats Spectrum’s customer satisfaction rating, but not by much. Only 61% of customers needing support were satisfied by what they received, according to the ACSI. Furthermore, this has gotten worse in recent years. In 2013, customer satisfaction was 65% and has been declining ever since.
Comcast Business offers support to new and existing customers through its support page, where you can find articles and FAQs. No customer support hours are posted on the website, but you can contact Comcast Business’ customer service team via live chat or toll-free phone number.
Spectrum vs Comcast Business: User Reviews
It’s not surprising that there aren’t many user reviews for Spectrum and Comcast business internet online. Individuals rarely take time to review a business product. It’s also unsurprising that the ones we were able to find were overwhelmingly negative. It’s usually negative experiences that motivate people to take to the internet to vent their frustrations.
Spectrum User Reviews
Most of the Spectrum Business user reviews we found were on Yelp where it has an average of 1/5 star ratings. It’s a dismal rating, considering there are 171 of them at the time of this writing. Complaints ran the gamut from slower than advertised speeds, malfunctioning equipment, and customer support nightmares.
Comcast Business User Reviews
It was more difficult to find Comcast Business user reviews, possibly due to confusion with its sister products Xfinity (residential internet) and Comcast VoIP. However, what we were able to find was as bad as Spectrum. One star ratings are common, and we rarely saw a user that had three or more stars. Complaints ranged from faulty equipment and inconsistent download speeds to poor customer service and the company’s general apathy toward its customers.
Bottom Line – Spectrum vs Comcast
If your choices for business internet are Comcast vs Spectrum, the latter is an overall better choice. You get more speed and features for your dollar with phone service bundled in. Additionally, the lack of long-term contracts and equipment installation fees make Spectrum a very low-risk option to try out. Comcast is only a better option when your business demands an ultra-high-speed connection.