Spiceworks is a suite of free IT software for network monitoring, blacklist and IP reputation, SSL checking, and more. It offers IT and security solutions for sysadmins, network engineers, technicians, and other professionals.
Spiceworks Customer Reviews
As of this article’s writing (12/22/17), there are no user reviews for Spiceworks online. If you are a past or current Spiceworks customer, leave a review to help others that are deciding whether or not to use the software.
Spiceworks Pricing
Spiceworks is completely free. As stated on their pricing page, Spiceworks earns money via ads from IT vendors.
Its security and monitoring tools include:
- Help Desk
- IP Scanner
- Network Monitor
- Remote Support
- Website Down Checker
- Traceroute
- Connectivity Dashboard
- Blacklist Check
- IP Reputation
- Port Scanner
- SSL Checker
Customer support can be reached directly via email, phone, or tickets.
Compare Spiceworks Competitors
Not sure if Spiceworks is the right internet security software for your small business? Look through our internet security software reviews for comparisons.
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Jesse Foster
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Spiceworks has helped my company streamline help tickets, as well as inventory management. Generally speaking if Spiceworks does not do it on their internal server their forums cover just about any IT topic you could need advice on.
The biggest thing I wish Spiceworks would change would be the ability to have other ticket status’s than close, and waiting on user.
Really nothing it’s a great product, that offers wide ranging benefits. From ticket management to inventory control. They even have an app for those on the go IT PROs
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Peter Galey
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
It does everything IT. It has a help desk program that can be used in any company that is in need of help desk assistance. you can ask an IT question and get the correct answer.
I have not found anything that they do not do well.
The software is free so I did not purchase anything. I wish I had known more about the cyber security they have setup.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Racey Cave
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
I like that it works well for a small to medium sized environment, I like that it has never crashed or given me a single problem in the five years I’ve used it as our only help desk ticketing solution, and I like that it costs absolutely nothing. It includes some other features like network monitoring, SNMP monitoring, etc., but we’ve never used any of those features. If you really need that type of functionality I’d recommend going with a more robust solution built for that purpose. All we needed was something to handle support request tickets and it has been great for that. If you have a very large environment you’ll probably want to go with a more robust solution, but for our 100+ users this has been completely fine.
If I had to find something to complain about, I guess I would say that I don’t care for the fact that its HTML based and is rendered in a browser window. I’m sure many people don’t find this a con, I’m just personally used to working with an application installed locally and find the interface to be a little laggy compared to the snappy performance of something like Autotask. Not much to complain about in a free solution though.
Nothing, they’re good to go!
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Gregg Frank
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
I’m a 1 man IT Department servicing 65 mixed engineering and professional user base at an engineering firm. Here are the Pros:
* Easy to setup, just install on a virtual or physical PC or server.
* Doesn’t use much in the line of resources in the background (I have it on a Core i5 desktop w/4GB of RAM that still gets used for light MS Office and Internet tasks)
* Tickets to track current and previous issues with a good selection of reports.
* Can make your own semi-customized reports.
* Interface could be a little cleaner.
* Where they put some of the options doesn’t necessarily always make sense, but can be figured out.
There isn’t anything additional I wish I would have known about the company before purchasing. I use the free version of the software and have only had to check the forums for answers.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Sunil Mohinani
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Spiceworks desktop is a fantastically robust and helpful utility. From my experience, they two key advantages to this software are the low cost and the community support. For small businesses or non-profit organizations, this is a great option to use for managing support requests (ticketing system) and monitoring the network (network scans and hardware reporting). Any major challenges encountered with using this software can be probably found within the community forums. Most, if not all, of the users on the forums are happy to help out with recommendations and suggestions from their own experience.
There aren’t many things I could single out that Spiceworks doesn’t do well. While they aren’t the most expensive solution you can buy, and there are other features offered by other companies. However, what Spiceworks does offer is excellent.
I wish I would have known about the excellent community support. I would have started using it sooner!
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.