Spiceworks is a global technology marketplace that connects IT professionals with one another. It also offers a suite of free IT tools such as help desk, device inventory, and network monitoring. In this article, we cover user reviews and pricing. Ready to get started with Spiceworks? Sign up for free.
Spiceworks offers four plans that are completely free: Individual, Team, Enterprise, and Custom. However, pricing for similar providers cost $15-$20/month for basic functionalities, while the more extensive ones cost $500-$700/license.
All Spiceworks plans include unlimited tickets, devices, agents, users, and technicians. They also come with premium support and access to a community of IT pros. The main difference between the plans is the number of users and the level of their needs. According to the company, they generate funds through ads.
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What Spiceworks Does Well
Users who gave Spiceworks a positive review said that it employs a fully functional ticketing system which has improved the productivity and communication of their IT department. Some of them also commended the level of community support between its members.
“Spiceworks desktop is a fantastically robust and helpful utility. From my experience, the two key advantages to this software are the low cost and community support. For small businesses or non-profit organizations, this is a great option to use for managing support requests (ticketing system) and monitoring the network (network scans and hardware reporting). Any major challenges encountered with using this software can be probably found within the community forums. Most, if not all of the users on the forums, are happy to help out with recommendations and suggestions from their own experience.”
— Sunil Mohinani
What Spiceworks Does Not Do Well
Users who gave Spiceworks a negative review said that it has very limited reporting tools. Others shared that network scans can sometimes take a long time to complete.
“I don’t have any complaints with Spiceworks as a company. The only issue that I have with Spiceworks is that if you are doing a scan of your network on multiple plans they can take a really long time compared to other software that I have used, but for the price and what it does, I can put up with a somewhat longer scan time.”
— Michael Timms
Check out the list below of some of Spiceworks’ features:
- Help Desk
- Device Inventory
- Connectivity Dashboard
- Network Monitor
- IP Scanner
- Remote Support
- IP Lookup
- Subnet Calculator
- Blacklist Check and IP Reputation
- Port Scanner and Tester
- SSL Checker
- Cloud Cost Monitor
How can Spiceworks help users track and manage IT tickets efficiently?
How can Spiceworks help users monitor multiple device issues?
Here is a list of some of Spiceworks’ popular integrations: