Spoke is a help desk software designed for support teams like IT, HR, and office management that allows users to handle employees’ requests. It provides ticketing solution, knowledge management, and self-service that uses artificial intelligence technology. We compiled Spoke user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Spoke has three plans: Starter ($1 per user/month), Standard ($2 per user/month), and Plus ($3 per user/month). All plans give users access to all Spoke’s features. The main difference between the plans is the total number of team allocation.
($ per user/month)
Users get 20% discount for annual plans with a minimum of $50 of monthly subscription.
Top Helpdesk Software 2019
What Spoke does well:
Users who gave Spoke a positive review said that the best part of Spoke is that its artificial intelligence dramatically reduces the number of tickets that are being created. They said that the ease of creating a knowledge base where users can get answers on their own also helps in decreasing the inquiries they receive.
What Spoke does not do well:
Users who gave Spoke a negative review said that it would be better if Spoke integrates with more helpful and popular applications.
Most Helpful Positive User Review
One user who gave Spoke a positive review on GetApp said that the software is an excellent approach to managing requests. He also said that it works well in assigning teams depending on ticket concerns, creating knowledge base articles, and letting users generate content on their own.
Most Helpful Negative User Review
One user who left a review of Spoke on GetApp said that the software needs integration with cloud storages like Dropbox. He also added that it needs more robust onboarding tutorials, quick responses, and feedback controls.
Check out the list below of some of Spoke’s features.
- Simple Ticketing
- Multi-Channel Support
- Flexible Knowledge Base
- Easy Installation
- Self-service Chatbot
- Privacy and Security
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What communication tools does Spoke use?
Currently, Spoke supports Slack, email, SMS, and web.
Does Spoke offer a free trial?
Yes. Interested users can start their 30-day free trial with no billing information or credit card required.
Spoke Overview Video
This video provides a quick demo of Spoke’s workflow and how it can help keep employees more productive and happy, while having more time to get things done.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Spoke’s popular integrations:
Top Spoke Alternatives
Not sure if Spoke is the right fit for you? Read our reviews of all top help desk software providers.