SpotOn is a full-featured loyalty and marketing platform. It features an analytics dashboard, marketing tools, a turnkey loyalty program, online reviews access, mobile app, and more. We compiled user reviews from around the web and determined that SpotOn has a mix of positive and negative ratings. We also cover the pricing options available.
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SpotOn Customer Reviews
Ease of Use: Average
Customer Service: Average
Summary of User Reviews
What SpotOn does well:
Users who recommend SpotOn like that the company doesn’t require any long-term contract. Customers are also pleased that the platform integrates marketing, loyalty programs, and payments.
What SpotOn does not do well:
Users who gave SpotOn negative feedback said that there are bugs in the system and that the costs are higher than they expected.
Most Helpful Positive User Review
A user who gave SpotOn a positive review on Yelp said that the program is well organized. He mentioned that the marketing and loyalty program campaigns have worked out well for his business. He also said that he likes the no-contract policy.
Most Helpful Negative User Review
A user who gave SpotOn a negative review on Facebook said that he encountered glitches in the system, particularly when he wants to change the rewards once they’ve been created. He also complained about the cost.
SpotOn doesn’t publish rates on their website, but according to a third party site, their recommended plan costs $70 per month. It includes software and hardware, marketing tools, a loyalty program, online reviews access, mobile app, and more. They also offer a fully-integrated POS system at an additional fee of $65 per month.
Customers have to download the SpotOn app to manage their loyalty points. This app has the same appearance for every business, and can technically be used for multiple businesses at one time. SpotOn can also be used with loyalty cards. These are plastic credit card-shaped cards that are scanned to earn points and check their balance.