SPoTS is a help desk trouble ticketing software for customer relationship management (CRM). Its features include customizable fields and branding, email integration, trouble ticket attachments, and unlimited customer records. In this article, we cover SPoTS reviews and pricing. Ready to get started? Get a free trial.
SPoTS pricing is based on a concurrent* licensing model that starts at $24.95 per license for contracts that last less than 12 months. Per license rates decrease the longer the contract duration is—with the lowest rate being $16.95 per license for 24 months or more. Interested users may visit its website to view the sample pricing.
Term of Purchase
Less than 12 months
12 months up to 18 months
18 months up to 24 months
24 months or more
*Concurrent licensing depends on how many employees will be accessing the system at the same time. For example, two licenses would typically be enough for a company with four to six employees.
The free trial is good for 30 days and includes 10 licenses. SPoTS is also available for free to nonprofit organizations and educational institutions. Interested users may visit its website to know more.
Ready to get started with SPoTS? Get a free trial.
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Summary of SPoTS Reviews
As of the date this article was written (Oct. 1, 2019), there are no up-to-date SPoTS reviews available online. If you are a past or current SPoTS customer, leave a review to help other business owners who are deciding whether or not to use the product.
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Check out the list below of some of SPoTS’ features:
- Customizable fields and branding
- Email integration
- Group escalation
- Trouble ticket attachments
- Unlimited customer records
- And more
What types of reports can SPoTS generate?
SPoTS can generate standard and custom reports that can be any or a combination of the following: Extensible Markup Language (XML) reports, Microsoft Excel reports, and statistical performance reports.
What are the security levels available within the SPoTS system?
There are two types of security levels including the following: customer-level security and project-level security. Customer-level security is how administrators specify which users and/or groups have access to customer data and CRM functionality. Project-level security is where administrators assign which users can access specific projects—this is divided into full access, read-only access, and refuse all access.