Sprinklr is an enterprise-grade social media management program that lets businesses run their social campaigns on various platforms such as Facebook, Instagram, Twitter, LinkedIn, Pinterest, etc. It provides extensive reporting and analysis functionalities to help businesses measure the success of their social media campaigns. We compiled Sprinklr reviews from around the web and determined that they have mainly positive ratings. We also compared the most common pricing options for small business owners.
Sprinklr Customer Reviews
Ease of Use: Excellent
Customer Service: Excellent
Pricing: Customized Pricing
Summary of Sprinklr Customer Reviews
What Sprinklr does well:
Users who recommend Sprinklr said that they find the customizability of reports very helpful as it enables them to get results presented in a format that works best for them. Being able to manage their social media accounts from planning to publishing stage was also one of the features most users find useful.
What Sprinklr does not do well:
Users who left negative reviews of Sprinklr said that some reports are limited to select members of the team. Some users also find customer support unaccommodating.
Most Helpful Positive Review
A user who left a positive review on the review site G2 Crowd said that Sprinklr allows them to customize the platform to meet their particular social media management needs. The most helpful features he uses are the reporting and engagement tools. He said that he can access so many data points and illustrate the analytics the way he needs them for various reports. The engagement tool is also excellent because users can setup custom form fields to better understand their audience, what pain points they have, and how businesses were able to assist them via social media.
Most Helpful Negative Review
A user who left a negative review on G2 Crowd said that Sprinklr has poor customer support. He complained that users do not get very clear answers from the agents, and often times they just say, “no, that’s just the way it is” — which makes it seem like they are not investigating the issue nor really want to get to root of the users’ problems.
Sprinklr Reviews From Users Around the Web
Here are a few other resources for finding helpful Sprinklr reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: September 11, 2017|
Sprinklr offer customized pricing and does not publish their rates on their website. We did some research from third party sources and found that Sprinklr’s pricing ranges from $60,000-$100,000 per year depending mainly on the number of social media profiles integrated into the user’s platform.
Functions that can be performed in Sprinklr include:
- Content Management
- Content Publishing
- Asset Management
- Campaign Management
While Sprinklr’s functions are very extensive, the platform is ideal for big companies and agencies managing concurrent social media campaigns for multiple clients and brands. Its advanced and varied functionalities might not be necessary for small businesses with simple social media management needs.