Sprinklr is an enterprise-grade social media management program that lets businesses run their social campaigns on various platforms such as Facebook, Instagram, Twitter, LinkedIn, Pinterest, etc. It provides extensive reporting and analytical functionalities to help businesses measure the success of their social media campaigns. We compiled Sprinklr reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Want to know the top social media management software for small business? Read our Sprinklr alternatives guide.
Summary of User Reviews
What Sprinklr does well
Users who gave Sprinklr a positive review like that they can have all their essential social tools such as their outbound content and inbound messages in one place. They also said that the interface is user-friendly and easy to navigate.
What Sprinklr does not do well
Users who gave Sprinklr a negative review haved mixed comments about the company’s support. Some said that the customer support team takes a lot of time to resolve their problems. They also complained about some system glitches that prevent them from scheduling posts on Instagram or using the Twitter poll feature.
Most Helpful Positive User Review
“Sprinklr comes equipped with all the essential features for social media scheduling, community management, tracking, listening, and more. Assuming that you have a dedicated account representative, they are very quick to respond and hands-on with help.”
– Alena Van Dalen
Most Helpful Negative User Review
One user who left a negative review of Sprinklr on G2 Crowd said the user experience of the app could use some improvement. He shared that it takes multiple clicks before he can have an expanded view of inbound messages from a single thread. While he said that he likes the tagging system, he complained that it also takes too many clicks to add tags to inbound posts.
Sprinklr offers customized pricing and does not publish its rates on its website. We did some research from third party sources and found that Sprinklr’s pricing ranges from $60,000-$100,000 per year depending mainly on the number of social media profiles integrated into the user’s platform.
Check out the list below of some of Sprinklr’ features.
- Content Management
- Customer Engagement
- Multi-User Collaboration
- Social Media Analytics
- Social Media Monitoring
- Automated Publishing
- Contact Management
- Conversion Tracking
- Customer Targeting
- Keyword Filtering
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What is the benefit of Sprinklr’s Social Listening solution?
Sprinklr’s Social Listening solution allows user to tap into group discussions and obtain information that can be used for strategic business decisions.
Can I request a free demo to see how Sprinklr works?
Yes. Simply fill out and submit this form to request a free demo of Sprinklr.
What kind of support does Sprinklr offer its users?
Sprinklr offers support via email and mobile for its clients.
Sprinklr Overview Video
This video provides an overview on how Sprinklr helps companies reach their target customers on social media.
When choosing a social media management tool, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Sprinklr’s popular integrations:
- Adobe Analytics
- Dynamics 365
- Google Analytics
- Exact Target