Sprout Social is a social media management program that allows businesses to manage multiple social accounts in a single platform. It allows users to publish their posts and track the performance of their content through analytics, social listening, and reporting functionalities. We compiled reviews from around the web and determined that Sprout Social has generally positive ratings. We also compared the most common pricing options for small business owners.
Sprout Social Customer Reviews
Ease of Use: Excellent
Customer Service: Excellent
Summary of Sprout Social Customer Reviews
What Sprout Social does well:
Users who recommend Sprout Social said that the analytics and reporting features of the program are excellent and robust as it allows users to identify best posting times and trending topics. Great and consistent customer support was also cited.
What Sprout Social does not do well:
Users who left negative reviews of Sprout Social said that they experience occasional glitches in the system and the mobile app experience can be improved. It is notable however that most users said Sprout Social’s customer support was always quick to respond to any issues raised, and they appreciate that a lot.
Most Helpful Positive Review
A user who left a positive review on the review site G2 Crowd said that Sprout Social is extremely easy to use as it has an intuitive interface. The analytics tools are great and meet all her reporting needs. She also mentioned that the setup was really easy and the reports and analytics have been spot on and easy to understand. They have great support as well, and anytime she encounters a problem, it’s often solved in just a matter of minutes.
Most Helpful Negative Review
A user who left a negative review on G2 Crowd said that the mobile app is difficult to navigate, which causes issues when she needs to make unplanned changes and doesn’t have access to her desktop. Some tools’ functions are quite hard to figure out, but she mentioned that the customer orientation videos are very helpful when it comes to that.
Sprout Social Reviews From Users Around the Web
Here are a few other resources for finding helpful Sprout Social reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: August 30, 2017|
Sprout Social Pricing
Sprout Social has four subscription plans ranging from $59 to $249 per month depending on the features of each plan. Users who opt for annual billing get a 10% discount. The main differences of the plans are the number of social profiles allocated for each.
|Social Media Accounts|
|Social Media Platforms Supported|
|iOS and Android Mobile Apps|
|Social Content Calendar|
|Trends and Engagement Reports|
|Advanced Keyword Listening|
All four plans include only one user allocation, support for both iOS and Android systems, and support for key social media platforms including Facebook, Instagram, Twitter, LinkedIn and Google+. Other integrations include UserVoice, Bitly, Google Analytics, Feedly, and Zendesk.
Users who want to add social profiles, but don’t want to upgrade to a more expensive plan can pay $25 for 5 additional profiles.
The two more expensive plans include key features such as trend and engagement reports. The most expensive plan includes advanced keyword listening feature to help users identify keywords they can use to increase the engagement and visibility of their posts.
Sprout Social doesn’t require long-term contracts and users can cancel anytime they want, unless they choose to get the annual contract. New users have the option of a 30-day free trial with no credit card details required.