Square offers small businesses multiple financial and merchant services, including credit card processing, point of sale software, invoicing, appointment booking, and much more. A basic Square account is free with a variety of affordably-priced add-ons, making it the most feature-rich free merchant services provider on the market today. Click here to create a free Square account.
To learn more about the wide range of business services Square offers, including detailed features and pricing, read our Square fees and pricing guide.
Square Customer Reviews
Ease of Use: Average
Customer Service: Bad
Summary of User Reviews
We scoured hundreds of reviews and found that Square has generally positive ratings. Here’s what we found:
What Square does well:
Users who left positive reviews were happy with Square’s card reader and payment processing system. The easy-to-use mobile payment system allowed many small businesses to be more flexible and accessible in terms of receiving payments on the go.
What Square does not do well:
Negative reviewers stated that Square’s customer service was its main drawback. Getting in touch with customer service was difficult and complicated, according to several frustrated users.
Most Helpful Positive User Review
“I love my Square card reader. The ability to take credit cards at a craft fair or pop up shop increases sales exponentially. Square makes it very easy.
Many buyers love the fact that I can email them a copy of the receipt. It makes it so much easier for their tax/bookkeeping purposes.
It’s super easy to deposit the money from Square into your bank account. The fees for Square are on par with the fees any bank would charge a business for accepting credit cards. It’s also less of a fee than any handmade selling site would charge.”
Most Helpful Negative User Review
“They’ve been holding over $6,000 dollars in deposits. We’re a music wood supplier that used Square in the past for transactions at national conventions.
Square has no way to contact them by phone. What’s worse, they tell you to log in to your account and get a customer code. The big joke: there’s no way to get a customer code. There’s no reference to a “customer code” within the customer service portal. So, after you’ve wasted 20 minutes trying to find something that doesn’t exist (customer code), you realize you’re on a fool’s errand. Good work Jack Dorsey, you hipster doofus!! I kid you not, avoid Square like the plague.”
Other Square User Reviews From Around the Web
Here are a few other resources for finding helpful Square customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Feb. 20, 2017
How We Determined Quality of User Review Websites
- G2 Crowd has several, excellent quality reviews from verified users, and asks specific questions that most respondents gave well thought out answers to.
- Merchant Maverick has a detailed staff review on the service, complete with pros and cons, as well as extra details that are important to potential buyers of the program. Users of the website can also share their experiences with the service in the comments section.
- Card Payment Options has a staff review on Square; however, it’s a lesser known review site with less user traffic. The website does allow users to comment on the staff review and share their thoughts about the service.
|Magstrip Reader||Free with every account|
|Swiped Payments||2.75% deducted from every transaction|
|Keyed-in Payments||3.5% + 15¢ deducted from every transaction|
|Deposit on Demand||1% of deposit amount|
|Upgrade: Card Chip Reader||$29|
|Upgrade: Contactless Chip Reader||$49|
Square gives its clients a free magstrip reader for every new account. The magstrip reader is used to swipe cards on the go, allowing for mobile payments. Each swiped or tapped payment will incur a transaction charge, which is equal to 2.75% of the transaction total. Payments which are manually keyed in will have a 3.5% + 15¢ deduction. Users can upgrade their card readers to newer models, which accept more types of payments. For example, the contactless chip reader, which is a $49 upgrade, can also accept NFC payments and EMV chip cards, along with the usual Visa, Mastercard, AMEX and Discovery payments.