SRFax is an Internet-based fax service provider that allows users to send and receive faxes via email using a computer or mobile device. It is fully HIPAA-compliant and also offers a range of healthcare and enterprise solutions for its customers. We compiled SRFax reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top online fax services, check out our online fax service comparison guide.
SRFax Customer Reviews
Summary of User Reviews
We scoured available reviews online and found that SRFax has generally positive ratings. Here’s what we found:
What SRFax does well:
Users who recommend SRFax liked its clean and intuitive interface. Impressed customers are also happy about the 60-day free trial (a month longer than the standard), the unlimited online fax storage, and excellent customer service. The mobile-responsive page design is also a well-liked feature among users.
What SRFax does not do well:
There were very few negative SRFax reviews online. However, some users mentioned receiving their faxes late and seeing error messages when accessing the website.
Most Helpful Positive User Review
A user who gave positive feedback on Customer Lobby said she’s been using SRFax for six years and likes that it is very easy to use and that all copies of her documents are stored in SRFax’s system for backup.
Most Helpful Negative User Review
A user who left negative feedback on Customer Lobby wished for an improvement in SRFax‘s website, saying there are times when he cannot access it. He said that an error message appears too frequently when he tries to check his faxes.
SRFax has six pricing options that range from $3.29-$45.95 per month. Their most popular plans among small businesses are the Basic Plan offering 25 free pages, Basic Plus Plan offering 200 free pages, and the Standard Lite Plan offering 500 free pages. Pages can be used in any combination of incoming or outgoing pages.
All plans include a 60-day free trial except for the Basic plan.
Is SRFax Right For Your Small Business?
SRFax offers an affordable online fax service for both individuals and businesses. While SRFax doesn’t have a dedicated mobile app, its web-based service has a responsive design that works well on any mobile platform. Their international rates vary but seem reasonable as compared with other services.