Stripe is a cloud-based payment processing solution that enables businesses to accept payments and manage transactions online. It handles key payment functions such as subscriptions, card information storage, and direct payouts to user bank accounts. We compiled user reviews from our website and around the web and determined that Stripe has generally positive ratings. We also shared its applicable fees and rates.
Summary of Stripe User Reviews
What Stripe Does Well
Users who gave Stripe a positive review said that the platform is simple and straightforward to use. They also like that it can be integrated with a lot of third-party systems and that it can accept payments in a lot of different currencies.
What Stripe Not Do Well
There were only a few negative reviews about Stripe online, but some users said that the quality of customer support can be improved. They reported that it sometimes takes the company several days to respond.
Most Helpful Positive User Review
“Stripe is a great way of integrating credit card processing into websites and apps at great processing rates. I am able to integrate payment processing services onto my website, as well as the websites of my clients who would also like a customized payment solution. Using WordPress, I can very easily integrate a Stripe plugin to client websites, or if they’re using an eCommerce solution, installation is as simple as configuring API keys within a plugin.”
— Derek Letellier
Most Helpful Negative User Review
“The customer support can be infuriating. They usually reply in the middle of the night, and they’re almost never helpful until you complain and get a manager involved. There aren’t many issues that require customer support, but sometimes, a customer’s account will be disabled for no apparent reason, and getting support to fix the issue is like pulling teeth.”
— Eli Allen
Stripe Pricing
Stripe offers two pricing options for merchants: Pay As You Go and Enterprise. The Pay As You Go plan charges 2.9% + $0.30 for every successful credit and debit card payment. There’s an additional 1% per transaction for processing international cards. For the Enterprise plan, interested parties need to contact the sales team for a custom quote.
| Local Credit and Debit Card Payments | |
| International Credit and Debit Card Payments | |
| ACH Direct Debit | |
| Alipay, WeChat Pay, Bancontact | |
| Chargebacks/Dispute Fee | (If the customer’s bank resolves the dispute in your favor, the fee is fully refunded.) |
Stripe also supports digital wallet services such as Apple Pay, Google Pay, Microsoft Pay, WeChat Pay, and Alipay. However, they have stopped assisting businesses that process Bitcoin payments. The company is now supporting more European payment methods, including Bancontact, Giropay, iDEAL, Sofort, SEPA Direct Debit, EPS, and P24.
Stripe Features
Check out the list below of some of Stripe’s features:
- Multi-Lingual 24×7 Phone and Chat Support
- Stripe Billing
- Stripe Radar 2.0 (Fraud Prevention Tools)
- PCI-Compliant
- Mobile App for Android and iOs
- Roles and Permissions
- 500+ Ecosystem Partners
Helpful Payment Gateway Resources
Best Payment Gateway for Small Business 2017: Stripe vs. PayPal vs. Authorize.Net — We looked at the most popular options and rising stars and decided to review PayPal, Stripe, and Authorize.Net. These companies covered the range for small businesses in terms of security, ease-of-use, payment processing options, and price.
How to Accept Credit Cards Online — For Small Businesses — In this article, we covered the many ways you can accept credit cards online, show you the costs, and let you know how much technical setup is involved, if any. We also took a look at which solutions work best for certain business needs.
How Credit Card Processing Fees Work — The Ultimate Guide — The credit card processing fees you pay depend on the pricing model used by your merchant provider. To select the right model for your business and not overpay, it’s important to clearly understand how credit card processing fees work.
Stripe FAQ
Can I issue refunds with Stripe?
Yes, you can issue either partial or full refunds. There are no fees to refund a payment, but the fees from the original transaction will not be returned.
What currencies does Stripe support?
Stripe is available for businesses in 26 countries and can accept payments from anywhere in the world. Visit their website for the list of countries and the specific service eligibility of each.
How soon can I accept payments?
You can accept payments as soon as your Stripe account is connected to your webshop. Stripe transfers money to your bank account based on a schedule set in your dashboard.
Stripe Overview Video
This video provides an overview on how to use Stripe’s dashboard and its main features.
Popular Integrations
When choosing a payment gateway provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Stripe’s popular integrations:
- Shopify
- Magento
- 3dCart
- Shopify
- Redtail CRM
- Wix
- Weebly
- Salesforce
- Amex Express Checkout
- Visa Checkout
- Materpass by Mastercard
Top Stripe Alternatives
Not sure if Stripe is the right payment gateway for you? Read our reviews of all top payment gateway providers or check out one of these three Stripe competitors.
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Melanie Tobiasson
Verified Review
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Review SourceOrganic
This payment processor software is very economical, and it is very good applied to machine learning. It is used to analyze transaction history, and to create time reports
This model of “recurring payments” is quite outdated. He is constantly throwing alarms, and that is something very tiring. It does not serve to create backups, nor for Marketplace “on demand”
That Stripe was so excellent at handling billing cycles, and at creating invoices. It is also quite useful to prevent fraud at different levels. We recommend stripe completely
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Gabriela Lugo
Verified Review
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Review SourceOrganic
The implementation of this program in business is incredible. It allows managing online payments quickly, safely and without setbacks. It has a good support for debit cards
It does not have a good technical support, since it is usually not very responsive in some occasions. It does not offer a system for capturing signatures or handling gift cards. Its interface is very messy
Know better about your price plan, and how it is acquired in full to the correct use in business. We find it incredible, so we recommend it completely
Verified Review
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Dan Erenberg (LION)
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Integrating the payment gateway into our App and website was far less painful than other merchant gateways. Customer service is strong and the analytics on the dashboard are very relevant.
Lack of flexibility with regards to negotiation of merchant processing fees. Also not the easiest system to integrate ACH payments with
Nothing. The agent we spoke with was very informative. Great product for the money and we intend on sticking with Stripe indefinitely.
Verified Review
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Angel Warner
Review SourceOrganic
We use Stripe to accept reservations online through certain platforms. I appreciate that, once configured, Stripe seems to do most of the work and integrates with other platforms easily so that he can do his work without anyone having to pay attention to him.
We have converted some Paypal customers to Stripe and the payments are deposited in the bank at a different time that may be an adjustment. You can select the frequency with which you want deposits to be made, either daily or weekly, so it is useful.
I can not find my total on how much is being eliminated in rates / percentages for the month / year. It would be useful for some accounts to have this information. I know I could probably solve it, but it would be useful to have this option.
Carmen Vargas
Review SourceOrganic
Stripe gives us the ability to integrate a wide variety of programs that with good management can complement the different programs for our work.
Until the moment Stripe has shown us to be a program that has no errors and functions with few options unlike others but their fees are expensive.
Our knowledge about Stripe was complete enough to have regrets after its use. We are satisfied to be able to use it.