Stripe is a cloud-based payment processing solution that enables businesses to accept payments and manage transactions online. It handles key payment functions such as subscriptions, card information storage, and direct payouts to user bank accounts. We compiled user reviews from our website and around the web and determined that Stripe has generally positive ratings. We also shared its applicable fees and rates.
Summary of Stripe User Reviews
What Stripe Does Well
Users who gave Stripe a positive review said that the platform is simple and straightforward to use. They also like that it can be integrated with a lot of third-party systems and that it can accept payments in a lot of different currencies.
What Stripe Not Do Well
There were only a few negative reviews about Stripe online, but some users said that the quality of customer support can be improved. They reported that it sometimes takes the company several days to respond.
Most Helpful Positive User Review
“Stripe is a great way of integrating credit card processing into websites and apps at great processing rates. I am able to integrate payment processing services onto my website, as well as the websites of my clients who would also like a customized payment solution. Using WordPress, I can very easily integrate a Stripe plugin to client websites, or if they’re using an eCommerce solution, installation is as simple as configuring API keys within a plugin.”
— Derek Letellier
Most Helpful Negative User Review
“The customer support can be infuriating. They usually reply in the middle of the night, and they’re almost never helpful until you complain and get a manager involved. There aren’t many issues that require customer support, but sometimes, a customer’s account will be disabled for no apparent reason, and getting support to fix the issue is like pulling teeth.”
— Eli Allen
Stripe offers two pricing options for merchants: Pay As You Go and Enterprise. The Pay As You Go plan charges 2.9% + $0.30 for every successful credit and debit card payment. There’s an additional 1% per transaction for processing international cards. For the Enterprise plan, interested parties need to contact the sales team for a custom quote.
|Local Credit and Debit Card Payments|
|International Credit and Debit Card Payments|
|ACH Direct Debit|
|Alipay, WeChat Pay, Bancontact|
(If the customer’s bank resolves the dispute in your favor, the fee is fully refunded.)
Stripe also supports digital wallet services such as Apple Pay, Google Pay, Microsoft Pay, WeChat Pay, and Alipay. However, they have stopped assisting businesses that process Bitcoin payments. The company is now supporting more European payment methods, including Bancontact, Giropay, iDEAL, Sofort, SEPA Direct Debit, EPS, and P24.
Check out the list below of some of Stripe’s features:
- Multi-Lingual 24×7 Phone and Chat Support
- Stripe Billing
- Stripe Radar 2.0 (Fraud Prevention Tools)
- Mobile App for Android and iOs
- Roles and Permissions
- 500+ Ecosystem Partners
Helpful Payment Gateway Resources
Best Payment Gateway for Small Business 2017: Stripe vs. PayPal vs. Authorize.Net — We looked at the most popular options and rising stars and decided to review PayPal, Stripe, and Authorize.Net. These companies covered the range for small businesses in terms of security, ease-of-use, payment processing options, and price.
How to Accept Credit Cards Online — For Small Businesses — In this article, we covered the many ways you can accept credit cards online, show you the costs, and let you know how much technical setup is involved, if any. We also took a look at which solutions work best for certain business needs.
How Credit Card Processing Fees Work — The Ultimate Guide — The credit card processing fees you pay depend on the pricing model used by your merchant provider. To select the right model for your business and not overpay, it’s important to clearly understand how credit card processing fees work.
Can I issue refunds with Stripe?
Yes, you can issue either partial or full refunds. There are no fees to refund a payment, but the fees from the original transaction will not be returned.
What currencies does Stripe support?
Stripe is available for businesses in 26 countries and can accept payments from anywhere in the world. Visit their website for the list of countries and the specific service eligibility of each.
How soon can I accept payments?
You can accept payments as soon as your Stripe account is connected to your webshop. Stripe transfers money to your bank account based on a schedule set in your dashboard.
Stripe Overview Video
This video provides an overview on how to use Stripe’s dashboard and its main features.
When choosing a payment gateway provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Stripe’s popular integrations:
- Redtail CRM
- Amex Express Checkout
- Visa Checkout
- Materpass by Mastercard