Stripe is a payment processing gateway that is used by developers to make a seamless integration between online merchant apps and websites. We compiled user reviews from around the web to determine what Stripe customers think about the company. We also compared the most common pricing options for small business owners.
Stripe Customer Reviews
Ease of Use: Good
Customer Service: Poor
Pricing: Excellent
Summary of User Reviews
We scoured hundreds of reviews and determined that Stripe has mixed reviews. Here’s what we found:
What Stripe does well:
According to the positive reviews online, Stripe is great for processing payments because of its all-inclusive features. It also categorizes the payments, which is something that is rarely found with other payment processing applications. There are rebates available for non-profit organizations. According to users, the pricing is also worth it based on the features Stripe offers.
What Stripe does not do well:
According to negative reviews, Stripe lacks the customer support needed for quick refunds, dispute resolutions, and other payment issues. It takes them several days to respond. Also, new users find some of the features complicated to use. There are reported issues of withheld funds as well.
Most Helpful Positive User Review
According to one positive review on GetApp, Stripe has all the functionalities of more expensive software: great reports, payment categorization, ease of use, and clients’ full information. He also thinks it’s great that a transaction fee rebate is available for non-profit organizations. They applied for the rebate before starting to use the software, and they received confirmation within 11 days.
Most Helpful Negative User Review
According to one negative user review on Trustpilot, Stripe withheld $9,000 of their sales. The client terminated their account, and requested that Stripe deposit the money into their bank account. They also added an alternative payment option of refunding all the clients on their account. Stripe allegedly ignored their requests and are still holding the funds as of July 2017. The client claims that they are having a difficult time reaching the company for the resolution of their case.
Other Stripe User Reviews From Around the Web
Here are a few other resources for finding helpful Stripe customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average ratings as of August 13th, 2017 | |||
Stripe Pricing
Stripe offers two pricing structures for merchants — the Pay As You Go plan and the Enterprise plan. The Pay As You Go plan charges 2.9% + $0.30 for every credit and debit card payments. For the Enterprise plan, interested users will need to contact Stripe’s sales team for a custom quote.
| Credit and Debit Card Payments | |
| ACH Direct Debit | |
| Bitcoin | |
| Alipay | |
| WeChat Pay | |
| Chargebacks/Dispute Fee | (If the customer’s bank resolves the dispute in your favor, the fee is fully refunded.) |
Both plans include real time free reporting, smarter saved cards, simple PCI compliance, integrated fraud tools, full data portability, accounting integrations, team security controls, Apple Pay, Android Pay, iOS Dashboard, and webhooks. All features are designed to make payment processing transactions easy and accessible using API functionality for online stores such as Shopify, Magento, and others.
The Enterprise plan includes account management, volume discounts, migration assistance, and dedicated support.
For more information on how credit card processing fees work, read our guide.
Compare Stripe Competitors
Not sure if Stripe is the right payment gateway for you? Take a look at our payment gateway buyer’s guide.
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Yan Hazan
process payments
Scam company, would not recommend using them, lost way too much money fro their deal with the devil, if you have a business know that stripe not only not defending you they take money from your account and transfer it to scammers – scammers can just go to their bank say they never used your service and thats it they get their money back – i dont want to name other companies so you think im promoting someone but others will defend you.
i have provided hard evidence including contracts invoices ID SSN you name it, always they find some excuse of ripping you off
They tell you every time they steal your money you can do things differently but you really cant
just think that the scammers bank decide who wins is that a joke or what
that they collaborate with scammers and steal money from honest working people
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Monika Grabowska
Stripe merchant system has a lot of good and easy to use functions and integrations which make it easy to use. You can quickly integrate with various websites or add a stripe checkout in your app / website.
Although stripe merchant system has a lot of documentation on their system, their customer support is lacking. You can only reach them via email which is very limiting.
Lack of customer service as well as the dispute limitations.
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Derek Letellier
Stripe is a great way of integrating credit card processing into websites and apps at a great processing rate. The company also provides many white label features from keeping customers on your site rather than directing them to a heavily-branded payment page to having charges on customer accounts state your business name rather than the Stripe branding.
I am able to integrate payment processing services onto my website as well as the websites of my clients who would also like a customized payment solution. Using WordPress, I can very easily integrate a Stripe plugin to client websites, or if they’re using an eCommerce solution, installation is as simple as configuring API keys within a plugin.
Stripe also provides among the lowest processing rates of similar competitors, does not require a monthly fee (you are only charged per transaction), and transferring to a bank account usually takes less than two business days.
The code for integrating a payment portal requires web development skill, which makes this a difficult choice for those with limited program experience. Having your site on a popular content management system mitigates some of the difficulty, but Stripe is not designed for the programming layman.
I wish I had understood some of the challenges faced with programming to integrate Stripe in the way I wanted to, but once I did my research everything came together smoothly and works great!
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JaQuette Gilbert
I use another payment processor in conjunction with Stripe and have been able to receive my payments from Stripe much faster than the other company. This is especially important because I order products from a make on demand company. It’s not always feasible to make purchases from my personal account and wait until I receive payments before sending them to customers.
I haven’t had any negative interactions so far with Stripe. Of course, I wish the processing fees could be lower.
I only needed basic functions at the time, therefore I am comfortable with my decision to give Stripe a try. They have worked well so far.
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Gavin Pereira
The stripe System is amazingly simple to use and easy to get on to (when compared to WorldPay and similar companies in the UK)
We enjoy the fact the system allows us to take payment is many different currencies at the flick of a switch.
So far we have linked our main GBP account and EURO account and works fine.
The pricing is clear and easy to work out from a business cost point of view. This is an area where Worldpay and the rest are poor.
As a payment process Stipe is actually amazing because it works with many banks in the background what that means is almost all transactions will go through (within reason). I have had poor experiences on this front with other payment systems before.
So far I cannot think of much but I feel the API service could have better documentation with regards to 3D secure (default fields are more US based than UK based for example they should have a way to create more localisation for the UK). As of March 2018 Stripe does not offer AMEX Safe Key for 3d secure for amex payments to merchants in the UK.
I see lots of negative reviews about Stripe and this made me very apprehensive initially, however since we started with Stripe about 9 months ago no issues to report. I guess it comes down to how staff handle customer payments (to a certain degree)
Nothing really to say here, Stripe has gotten better with time. I guess the 7 days payment times in the UK are a pain when compared to other providers.
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