Stripe is a cloud-based payment processing solution that enables businesses to accept payments and manage transactions online. It handles key payment functions such as subscriptions, card information storage, and direct payouts to user bank accounts. We compiled user reviews from our website and around the web and determined that Stripe has generally positive ratings. We also shared its applicable fees and rates.
Summary of Stripe User Reviews
What Stripe Does Well
Users who gave Stripe a positive review said that the platform is simple and straightforward to use. They also like that it can be integrated with a lot of third-party systems and that it can accept payments in a lot of different currencies.
What Stripe Not Do Well
There were only a few negative reviews about Stripe online, but some users said that the quality of customer support can be improved. They reported that it sometimes takes the company several days to respond.
Most Helpful Positive User Review
“Stripe is a great way of integrating credit card processing into websites and apps at great processing rates. I am able to integrate payment processing services onto my website, as well as the websites of my clients who would also like a customized payment solution. Using WordPress, I can very easily integrate a Stripe plugin to client websites, or if they’re using an eCommerce solution, installation is as simple as configuring API keys within a plugin.”
— Derek Letellier
Most Helpful Negative User Review
“The customer support can be infuriating. They usually reply in the middle of the night, and they’re almost never helpful until you complain and get a manager involved. There aren’t many issues that require customer support, but sometimes, a customer’s account will be disabled for no apparent reason, and getting support to fix the issue is like pulling teeth.”
— Eli Allen
Stripe Pricing
Stripe offers two pricing options for merchants: Pay As You Go and Enterprise. The Pay As You Go plan charges 2.9% + $0.30 for every successful credit and debit card payment. There’s an additional 1% per transaction for processing international cards. For the Enterprise plan, interested parties need to contact the sales team for a custom quote.
| Local Credit and Debit Card Payments | |
| International Credit and Debit Card Payments | |
| ACH Direct Debit | |
| Alipay, WeChat Pay, Bancontact | |
| Chargebacks/Dispute Fee | (If the customer’s bank resolves the dispute in your favor, the fee is fully refunded.) |
Stripe also supports digital wallet services such as Apple Pay, Google Pay, Microsoft Pay, WeChat Pay, and Alipay. However, they have stopped assisting businesses that process Bitcoin payments. The company is now supporting more European payment methods, including Bancontact, Giropay, iDEAL, Sofort, SEPA Direct Debit, EPS, and P24.
Stripe Features
Check out the list below of some of Stripe’s features:
- Multi-Lingual 24×7 Phone and Chat Support
- Stripe Billing
- Stripe Radar 2.0 (Fraud Prevention Tools)
- PCI-Compliant
- Mobile App for Android and iOs
- Roles and Permissions
- 500+ Ecosystem Partners
Helpful Payment Gateway Resources
Best Payment Gateway for Small Business 2017: Stripe vs. PayPal vs. Authorize.Net — We looked at the most popular options and rising stars and decided to review PayPal, Stripe, and Authorize.Net. These companies covered the range for small businesses in terms of security, ease-of-use, payment processing options, and price.
How to Accept Credit Cards Online — For Small Businesses — In this article, we covered the many ways you can accept credit cards online, show you the costs, and let you know how much technical setup is involved, if any. We also took a look at which solutions work best for certain business needs.
How Credit Card Processing Fees Work — The Ultimate Guide — The credit card processing fees you pay depend on the pricing model used by your merchant provider. To select the right model for your business and not overpay, it’s important to clearly understand how credit card processing fees work.
Stripe FAQ
Can I issue refunds with Stripe?
Yes, you can issue either partial or full refunds. There are no fees to refund a payment, but the fees from the original transaction will not be returned.
What currencies does Stripe support?
Stripe is available for businesses in 26 countries and can accept payments from anywhere in the world. Visit their website for the list of countries and the specific service eligibility of each.
How soon can I accept payments?
You can accept payments as soon as your Stripe account is connected to your webshop. Stripe transfers money to your bank account based on a schedule set in your dashboard.
Stripe Overview Video
This video provides an overview on how to use Stripe’s dashboard and its main features.
Popular Integrations
When choosing a payment gateway provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Stripe’s popular integrations:
- Shopify
- Magento
- 3dCart
- Shopify
- Redtail CRM
- Wix
- Weebly
- Salesforce
- Amex Express Checkout
- Visa Checkout
- Materpass by Mastercard
Top Stripe Alternatives
Not sure if Stripe is the right payment gateway for you? Read our reviews of all top payment gateway providers or check out one of these three Stripe competitors.
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Yan Hazan
Review SourceOrganic
process payments
Scam company, would not recommend using them, lost way too much money fro their deal with the devil, if you have a business know that stripe not only not defending you they take money from your account and transfer it to scammers – scammers can just go to their bank say they never used your service and thats it they get their money back – i dont want to name other companies so you think im promoting someone but others will defend you.
i have provided hard evidence including contracts invoices ID SSN you name it, always they find some excuse of ripping you off
They tell you every time they steal your money you can do things differently but you really cant
just think that the scammers bank decide who wins is that a joke or what
that they collaborate with scammers and steal money from honest working people
Review SourceOrganic
Monika Grabowska
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Stripe merchant system has a lot of good and easy to use functions and integrations which make it easy to use. You can quickly integrate with various websites or add a stripe checkout in your app / website.
Although stripe merchant system has a lot of documentation on their system, their customer support is lacking. You can only reach them via email which is very limiting.
Lack of customer service as well as the dispute limitations.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Derek Letellier
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Stripe is a great way of integrating credit card processing into websites and apps at a great processing rate. The company also provides many white label features from keeping customers on your site rather than directing them to a heavily-branded payment page to having charges on customer accounts state your business name rather than the Stripe branding.
I am able to integrate payment processing services onto my website as well as the websites of my clients who would also like a customized payment solution. Using WordPress, I can very easily integrate a Stripe plugin to client websites, or if they’re using an eCommerce solution, installation is as simple as configuring API keys within a plugin.
Stripe also provides among the lowest processing rates of similar competitors, does not require a monthly fee (you are only charged per transaction), and transferring to a bank account usually takes less than two business days.
The code for integrating a payment portal requires web development skill, which makes this a difficult choice for those with limited program experience. Having your site on a popular content management system mitigates some of the difficulty, but Stripe is not designed for the programming layman.
I wish I had understood some of the challenges faced with programming to integrate Stripe in the way I wanted to, but once I did my research everything came together smoothly and works great!
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
JaQuette Gilbert
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
I use another payment processor in conjunction with Stripe and have been able to receive my payments from Stripe much faster than the other company. This is especially important because I order products from a make on demand company. It’s not always feasible to make purchases from my personal account and wait until I receive payments before sending them to customers.
I haven’t had any negative interactions so far with Stripe. Of course, I wish the processing fees could be lower.
I only needed basic functions at the time, therefore I am comfortable with my decision to give Stripe a try. They have worked well so far.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Gavin Pereira
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
The stripe System is amazingly simple to use and easy to get on to (when compared to WorldPay and similar companies in the UK)
We enjoy the fact the system allows us to take payment is many different currencies at the flick of a switch.
So far we have linked our main GBP account and EURO account and works fine.
The pricing is clear and easy to work out from a business cost point of view. This is an area where Worldpay and the rest are poor.
As a payment process Stipe is actually amazing because it works with many banks in the background what that means is almost all transactions will go through (within reason). I have had poor experiences on this front with other payment systems before.
So far I cannot think of much but I feel the API service could have better documentation with regards to 3D secure (default fields are more US based than UK based for example they should have a way to create more localisation for the UK). As of March 2018 Stripe does not offer AMEX Safe Key for 3d secure for amex payments to merchants in the UK.
I see lots of negative reviews about Stripe and this made me very apprehensive initially, however since we started with Stripe about 9 months ago no issues to report. I guess it comes down to how staff handle customer payments (to a certain degree)
Nothing really to say here, Stripe has gotten better with time. I guess the 7 days payment times in the UK are a pain when compared to other providers.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.