SugarCRM is a web-based platform that provides small businesses with essential functionalities to streamline their CRM needs such as lead tracking, sales automation, customer service, and support. We compiled SugarCRM user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of SugarCRM User Reviews
What SugarCRM Does Well
Users who recommended SugarCRM said that they appreciate its ease of use and setup. They also commend the software for being highly customizable and flexible to their specific business processes. Users find particular features such as email tracker, reports, and contact management to be very helpful.
What SugarCRM Does Not Do Well
Users who gave SugarCRM negative reviews said that they wish for improvements on integrations. High subscription costs and subpar customer support were also cited.
Most Helpful Positive User Review
“Sugar is very customizable — you can almost adapt it to every business need. Adaptations (customizations) are possible without any coding, which is another bonus. The workflow engine is very powerful. The free Outlook plugin from SugarCRM is awesome! Rich functionality and nice integration make it a pure joy to use in daily work tasks. Enterprise and Ultimate versions have all the functionalities included — nothing to buy after the deployment.”
– Kristján Geir Mathiesen
Most Helpful Negative User Review
“Had I known about the number of skilled technicians working for SugarCRM (very few), and the amount of time simple support items would take, I would have chosen a provider that designates specific support personnel to help with integration. As it is, we had to go to a third-party provider to get our custom-build modules integrated, which increased the cost significantly.”
– Cameron Sparks
SugarCRM has three subscription options that are billed annually: Sugar Professional costs $40/month, Sugar Enterprise costs $65/month, and Sugar Ultimate costs $150/month. The main differences between the plans are storage allocation, level of customer support, and availability of premium features.
of User Licenses
Each plan has a minimum number of user licenses. Users are also required to pay the full amount at the beginning of the subscription.
Check out the list below for some of SugarCRM’s features.
- Lead and Pipeline Management: enables users to keep track of the various stages of their interaction and level of transaction with their potential clients and customers.
- Lead Assignment and Routing: allows managers to assign or re-assign a lead for a particular staff member to manage.
- Sales Reporting and Forecasting: lets users analyze and predict sales growth within an identified timeframe on their average business performance.
- Marketing Automation: allows users to perform and automate repetitive tasks related to marketing such as sending email newsletters and managing social media.
- Third-Party Integrations: lets users seamlessly integrate other apps they use such as marketing automation, customer support, telephony, and file management among others.
Helpful CRM Software Resources
The 6 Best CRM Software for Small Business in 2018 — Read our buyer’s guide for the top six CRM for small businesses. We looked at the most popular options and rising stars that cover the range of options for small businesses in terms of price, features, and integrations.
What is CRM Software? An Introduction for Small Businesses — A CRM software stores contact information, logs conversations, tracks the progress of sales, and helps users manage their daily tasks. We share how Insightly helps business owners streamline and automate their tasks.
Best Free CRM Software — Want to use a CRM, but not willing to invest any resources? Read our guide on the best free CRM for businesses, plus analysis on what features you’ll get with each.
Does SugarCRM offer a free trial or a demo?
Yes. Interested users can sign up for a free trial and watch a product demo of the software.
Does SugarCRM have an Enterprise solution?
Yes. Interested users can learn more information on SugarCRM’s enterprise solution on their website.
What industries does SugarCRM cater to?
SugarCRM caters to a wide range of industries such as manufacturing, business services, financial services, and more.
SugarCRM Overview Video
This video provides an overall background on what SugarCRM can do to help users manage their pipelines and improve their relationship with their customers.
When choosing a CRM software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of SugarCRM’s popular integrations: