SugarCRM is a web-based platform that provides small businesses essential functionalities to streamline their CRM needs such as lead tracking, sales automation, customer service and support. We compiled SugarCRM reviews from around the web and found that it has generally positive ratings. We also shared the subscription options available for small businesses.
Pricing & Features
Summary of SugarCRM User Reviews
What SugarCRM does well:
Users who recommended SugarCRM said that they like the platform’s cloud-based nature which allows them to access it from anywhere. They also said that it is intuitive to use and that it is highly customizable to fit their particular CRM needs.
What SugarCRM does not do well:
Users who gave SugarCRM negative reviews said that the platform has some functional limitations that require them to invest in third-party integrations. They also said that the email functionality within the app is buggy and makes it occasionally hard for them to send emails.
Most Helpful Positive User Review:
“I currently manage a book of business of about 1,800 customers and I’m still growing (goal is between 2,500-3,000) and I feel adequately equipped to take on that amount of customers with Sugar. The task page keeps me from forgetting about customers and the notes section allows me to really get to know them — there are about 150 people with the same position as me so the call/email tracker and the “last contacted” tab is really important — I think that Sugar really keeps us in check and we rarely contact a customer twice because of this feature, which is crucial. Lastly, we predominantly contact our customers through email and the email tracker has been really helpful for me. It allows me to quickly see the last couple of conversations me and the customer have had so that I’m up to date during our phone conversations.”
Most Helpful Negative User Review:
“Some of the more sophisticated functions require purchasing and integrating additional software. On the plus side, they have a vast selection of add-ons with varying price ranges and features available in the Sugar Exchange.”
— Erica Rotterman
SugarCRM has three subscription options that are billed annually: the Sugar Professional costs $40/month, Sugar Enterprise costs $65/month, and Sugar Ultimate costs $150/month. The main differences between the plans are storage allocation, level of customer support, and availability of premium features.
Check out the list below of some of SugarCRM’s features.
- Lead and Pipeline Management: Enables users to keep track of the various stages of their interaction and level of transaction with their potential clients and customers.
- Lead Assignment and Routing: Allows managers to assign or re-assign a lead for a particular staff member to manage.
- Sales Reporting and Forecasting: Lets users analyze and predict sales growth within an identified timeframe on their average business performance.
- Marketing Automation: Allows users to perform and automate repetitive tasks related to marketing such as sending email newsletters and managing social media.
- Third Party Integrations: Lets users seamlessly integrate other apps they use such as marketing automation, ecommerce, file management, social media, landing page builder programs, among others.
Useful SugarCRM Resources
What is CRM Software? — In this guide, we answer questions surrounding CRM software such as what it does, who needs it, how a CRM works, and how/if it can help your small business.
Best Small Business CRM Software — Read our buyer’s guide for a comparison of the top three CRM for small businesses. We compare Insightly vs. Zoho vs. Salesforce to give you an idea of which CRM will work best for your business needs.
Best Free CRM Software — Want to use a CRM, but not willing to invest any resources? Read our guide on the best free CRM for businesses, plus analysis on what features you’ll get with each.
SugarCRM Overview Video
This video provides a quick background on how businesses use SugarCRM to improve their customer relations activities.
When choosing a CRM, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of SugarCRM’s popular integrations.