SugarCRM is a CRM solution that is highly customizable and enables users to streamline sales, marketing, and customer support to maximize user productivity. Its features include contact management, lead management, online CRM, sales force automation, and more. In this article, we cover user reviews and pricing. Ready to try SugarCRM? Get a free trial.
What SugarCRM Does Well
Users who gave SugarCRM a positive review like the fact that it is user-friendly and highly customizable to suit a company’s various requirements. They also said that it has a powerful set of modules and features that are cost-effective and a strong customer support for end-users.
One user who gave SugarCRM a positive review on G2 Crowd said that it has an interface that is easy to use and understand with customizable features that fit the business’ needs using Mobile, Outlook plugins, and an unrestricted API.
What SugarCRM Does Not Do Well
Users who gave SugarCRM a negative review commented that some features are outdated and need an upgrade. Another commented that some applications are not always working the way they should and additional training should be given to manage some features.
One user who gave SugarCRM a negative review on Capterra is disappointed because the case management tools and interface design are outdated. He also noted that the software offers limited import tools, search function, and data storage.
SugarCRM offers three paid subscription options: Sugar Professional ($40/user/month), Sugar Enterprise ($65/user/month), and Sugar Ultimate ($150/user/month).The main differences between the plans include the storage limit and type of customer support, as well as the access to premium features such as knowledge base publishing, advanced workflow, advanced reporting, and more.
*The annual plans are paid in full at the start of the billing cycle.
Ready to try out SugarCRM? Get a free trial.
Quiz: Which CRM is Best for You?
Check out the list below of some of SugarCRM’s features:
- Sales Automation and Forecasting
- Customer Service
- Case Management
- Lead Management
- Sales Campaign
- Advanced Workflow
- Concurrent Customer Self-Service Portal Users
- Email and Phone Support
- Role-Based Views and Permissions
Top SugarCRM Pick from Fit Small Business
6 Best CRM Software for Small Business in 2018 — CRM software helps your sales team stay organized so they can better focus their efforts and close more deals. In this guide, we compared more than 20 programs offering a range of options to determine the best for small businesses in terms of price, features, and integrations.
What other resources can SugarCRM offer users other than a free trial?
Does SugarCRM have a guide for CRM tools?
Here is a list of some of SugarCRM’s popular integrations: