SumTotal is an HR suite that provides a human capital management (HCM) system solution for the entire employee lifecycle. Its functionalities include workforce management, talent acquisition, talent management, and learning management. In this review, we cover user reviews. Ready to try SumTotal? Request for a demo.
What SumTotal Does Well
As of the date this article was written (10/09/18), there are not a lot of positive SumTotal user reviews online. However, some users said that SumTotal has a flexible and robust LMS platform.
One user who gave SumTotal a positive review on G2 Crowd said that its LMS feature has a wide offering of pre-loaded course content, which they use and deploy to thousands of their employees. He also likes that they are now able to provide their content on mobile.
What SumTotal Does Not Do Well
There are only very few negative SumTotal user reviews online, but those who left comments complained about the company’s poor customer service.
One user who gave SumTotal a negative review on Capterra said that the platform is difficult to use and administer. She also emphasized that SumTotal’s customer support is dreadful and that she needs to follow up many times to get a resolution for her concerns. She added that the most simple support ticket takes at least two and a half weeks to be resolved.
SumTotal does not publish its pricing on its website, but services from providers similar to it usually cost around $300 to $750 per month for products with basic features, while the more extensive ones cost around $650 to $1,200/month.
Ready to try out SumTotal? Request for a demo.
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Check out the list below of some of SumTotal’s features:
What types of support does SumTotal provide?
What is SumTotal Connect?
Here is a list of some of SumTotal’s popular integrations: