SupportBee is a help desk and customer management platform for businesses of all sizes. The app allows users to collect and manage all incoming support emails in one system. In this article, we covered user reviews and pricing. Ready to try SupportBee? Get a free trial.
SupportBee offers two paid pricing options that range from $15 to $20 per user per month. The main differences between the plans include the number of teams and knowledge base sites, as well as access to premium features such as customer portal software and integrations. Both packages include unlimited tickets and email inboxes.
*The annual plans are paid in full at the start of the billing cycle.
Ready to try SupportBee? Get a free trial.
Popular Help Desk Software 2019
Help Desk Software
Companies that want powerful automation and collaboration features or a free starter help desk.
Teams that already use other products in the Zoho family or are looking for a free starter help desk.
Companies that want a robust CRM with the ability to help customers across all support channels on a single page.
What SupportBee Does Well
Users who gave SupportBee a positive review said that the program is easy to learn and use. Many also liked that they can use it to manage unlimited emails within a single inbox.
One user who gave SupportBee a positive review on Capterra likes the platform’s intuitive interface. He said that the program can efficiently handle a multi-department organization through one email account. He’s impressed that the system makes it easy for their emails to be routed to the appropriate department, as well as sort them by answered and unanswered.
What SupportBee Does Not Do Well
As of the date this article was written (01/21/2019), there are not a lot of negative SupportBee reviews online. However, some users reported experiencing system crashes once in a while.
One user who gave SupportBee a critical review on Capterra complained that the order of replies can get scrambled sometimes. He also mentioned that there are system crashes and that the app doesn’t run very smoothly at times. He also wished for a mobile-friendly version.
Check out the list below of some of SupportBee’s features:
- Unlimited Tickets and Email Inboxes
- HTML Email Rendering
- Tickets Merging
- Filters and Labels
- Rich Text Editor
- Auto Refreshing Lists
- Knowledge Base Software
- Customer Portal Software
Does SupportBee offer discounts for nonprofits?
Can users cancel their subscription anytime?
Here is a list of some of SupportBee’s popular integrations: