SurveyMonkey is an online survey development software. It allows users to easily create and send surveys, collect and store data, and produce reports. We compiled SurveyMonkey reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
SurveyMonkey Customer Reviews
Summary of User Reviews
We scoured available reviews online and determined that SurveyMonkey has a mix of positive and negative ratings. Here’s what we found:
What SurveyMonkey does well:
Users who recommend SurveyMonkey like the intuitive features available to create and send surveys. Many users also liked the professional-looking templates available, as well as the multiple options to set up questionnaires.
What SurveyMonkey does not do well:
Users who gave SurveyMonkey negative feedback weren’t impressed with the quality of their customer support. Some users also didn’t like that they can’t take out the company’s marketing slogan and logo on the surveys they created unless they’re subscribed to the Premier plan.
Most Helpful Positive User Review
A user who gave SurveyMonkey a positive review on G2 Crowd said that it is very easy to use. She also mentioned that writing different questions, collaborating with others, and distributing surveys to her audiences is effortless. She also finds the available templates sleek and attractive.
Most Helpful Negative User Review
One user who gave SurveyMonkey a critical review on Trustpilot said that she’s disappointed that the company doesn’t have phone support. She contacted email support to get technical assistance and claimed that her concerns didn’t receive prompt attention.
Other SurveyMonkey User Reviews From Around the Web
Here are a few resources for finding SurveyMonkey helpful customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed
|*Average rating as of date article was written: August 23, 2017.|
SurveyMonkey offers a free account (Basic plan) and three paid options ranging from $34 to $99 per month. The main difference between the plans is the number of questions and responses allowed for each survey, as well as the team collaboration features. Also, the Standard plan is billed monthly, while Best Value and Premier plans are billed annually.
|No. of Surveys|
|Questions Per Survey|
|No. of Responses|
|User accounts Included|
SurveyMonkey charges $0.15 per additional response if you exceed the set limit. They offer discounted pricing for students and educators, as well as for customers who need to purchase a large number of accounts at one time. Interested users need to contact sales for more information.