Switchvox, by Digium, is a voice-over-internet-protocol (VoIP) service platform that offers collaboration tools for small businesses. Its features include mobile and web apps, call reporting, analytics, voice calling, automated attendants, and more. In this article, we cover Switchvox reviews and pricing. Ready to get started? Request a demo.
Switchvox pricing is based on two subscription plans under Switchvox Cloud: Metered ($12.99 to $14.99/seat/month) and Unlimited ($19.99 to $35/seat/month).
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Switchvox requires a minimum of five seats per subscriber for both Metered and Unlimited plans.
It also has a one-time capital expense for On-Premise Phone Systems priced at a one-time fee of $1,000 for the software, including all features plus a one-time charge of $90 per user.
Long-term subscribers may avail of a discount on a three-year Switchvox Cloud pricing. Those interested may contact Switchvox for a customized quote.
Ready to get started with Switchvox? Request a demo.
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Summary of Positive Switchvox Reviews
Users who gave positive Switchvox reviews online commented that it is user-friendly and has an organized web-based interface. They added that it is easy to control and configure because of its intuitive setup. They also liked the features that it offers, particularly its drag-and-drop call management and real-time call queue visibility.
“Switchvox makes it easy to centrally manage central phone systems. The platform is all web-based, so you can use any web browsers to manage your system. There is no need for third-party apps for management.”
Summary of Negative Switchvox Reviews
Users who gave negative Switchvox reviews online said that it suffers from some bugs. They noted that it is based on an older version of Asterisk, which means that it lags behind some of its competitors. They also complained that users need to restart the system once a month, otherwise their phones go out of sync.
“Switchvox is still a comparatively young platform, which means that sometimes features or capabilities that have existed on other platforms are not yet available on Switchvox.”
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Check out the list below of some of Switchvox’s features:
- Web-based interface
- Call management capabilities
- Instant messaging
- Reporting and analytics
- VoIP number
- Call recording
- Automated attendants
- And more
Do Switchvox plans include a free VoIP phone?
Free phones are available only to users who agree to a three-year contract. Switchvox also offers Digium phones either for purchase or for rent. Visit its website for more details on its VoIP phones.
How much internet bandwidth do I need?
For Switchvox to work properly, users need at least 100Kbps of internet bandwidth for every simultaneous or concurrent call that is active at any given time. In addition, users’ ISP must provide low latency, consistent, and reliable bandwidth.
Can I use my existing phone number?
Most numbers can be ported or transferred to Switchvox Cloud services.
- Active Directory/LDAP