Digium’s Switchvox is a complete Voice over IP (VoIP) business phone solution. It provides businesses with Unified Communications (UC) features and is available as a cloud-based and on-premise phone system. We compiled user reviews from around the web and determined that Switchvox has a mix of positive and negative ratings. We also compared the most popular pricing options available.
Summary of Switchvox User Reviews
What Switchvox does well:
Users who gave Switchvox positive feedback said that the interface is very easy to navigate and that it provides a unified communications platform. Customers also said that managing extensions, queues, and inbound call rules is very intuitive.
What Switchvox does not do well:
Users who gave Switchvox critical feedback said that they would like to see some improvements with the software in terms of configuration and added functionalities.
Most Helpful Positive User Review
A customer who gave Switchvox a positive rating on TrustRadius said that the program is easy to use, both from an end user perspective and an administrative standpoint. He also mentioned that there’s a lot of useful information available for users and that the web portal provides answers to almost all of their concerns. Overall, he felt that the program has helped improve their voice communication capabilities.
Most Helpful Negative User Review
A user who gave Switchvox a critical review on G2 Crowd said that it would have been nice if the E911 function is not completely optional and expensive. He also mentioned that configuring IVRs can be a challenge.
Switchvox offers two pricing plans for their cloud-based solution: Metered (starts at $14.99/seat/month) & Unlimited (starts at $35/seat/month). For the on-premise business phone system, the price is $1,000 for the software (all features included). There’s also a $90 one-time charge per user. Switchvox appliance starts at $695 & Digium IP phones starts at $139.
For the cloud-based plans, discounted rates are available if you opt for a one-year or two-year contract. Toll-free usage rates also vary per type of plan and contract duration.
|Toll Free Usage|
$26.99/seat (20-50 users)
$24.99/seat (> 50 users)
|Toll Free Usage|
US48 means the calling service is only available in 48 states in the US. Other taxes and fees may apply. Contact support for detailed pricing based on your business requirements. Yo can also try Switchvox Cloud for 30 days for free.
- Call Parking
- Call Parking Widget
- Device Switch
- Call Forward
- Call Cascade
- Maintain Caller ID
- Outgoing Caller ID Control
- Personal Call Rules
- Send to Voicemail
- Custom Voicemail Greetings
- Unified Mailboxes
- Visual Voicemail
- Video Chat
- Conference Rooms
- Screen sharing
- Multimedia Chat
- Call Queues
- Queue Reporting
- Scheduled Reports
- Extension Management
- And more...
Useful Switchvox Resources
Best VoIP Provider for Small Businesses in 2018 – We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your business needs.
Switchvox Video Overview
This video shows how Switchvox works.
When choosing a business phone solution, it’s important that it integrates with other applications your business is currently using. Here is a list of some of Switchvox’s popular integrations.
- Android and iOS