SysAid is a help desk, service desk, and information technology service management (ITSM) software. It provides users with solutions for tracking technology-related issues and tickets, managing assets, analyzing IT performance, and more. In this article, we cover SysAid reviews. Ready to get started? Get a free trial.
SysAid does not publish its pricing information on its website and is available only upon request. However, according to a third-party site, SysAid pricing starts at $3,000 per year.
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Top Helpdesk Software 2019
Summary of Positive SysAid Reviews
Users who gave SysAid a positive review said that it allows them to track all requests and issues with ease. Others commented that they like its customization options while some mentioned that its ticketing functionality is user-friendly.
One user who left a positive review of SysAid on Capterra described its ticketing feature as a very useful tool that is easy to operate. She also likes that she can set priority levels to tickets, enabling her to manage issues properly.
Summary of Negative SysAid Reviews
Users who gave SysAid a negative review mentioned that it’s a bit pricey. Some complained about occasionally experiencing slow load times and system errors while others noted that its interface looks outdated.
One user who gave SysAid a negative review said that it looks dated. She suggested that enhancements to its interface should be made to make it look aesthetically pleasing.
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Check out the list below of some of SysAid’s features:
- Analytics and reporting tools
- Help desk and service desk
- IT service and asset management
- Live chat, calendar, and survey tools
- Ticket management
Does SysAid offer a demo?
You may visit its website to request a demo.
Can I import service desk records from my previous help desk software to SysAid?
You may get in touch with SysAid’s support team to discuss your business requirements and request more information.
Here is a list of some of SysAid’s popular integrations: