Talkdesk is a cloud-based contact center software that helps businesses build stronger customer relationships. It features multiple digital channels, workforce engagement management, reporting, and analytics, artificial intelligence (AI) and automation, and more. In this article, we cover Talkdesk reviews and pricing. Ready to get started? Request a demo.
Talkdesk pricing is not readily available on its website. According to a third-party website, pricing starts at $29/agent/month, billed annually. Talkdesk offers Enterprise and Professional Plans. Factors that affect its pricing include reporting and integrations application programming interface (API), phone support, and optional features such as workforce management, call transcription, and live chat.
Interested users may contact Talkdesk’s sales team for a customized quote based on their specific business requirements.
Ready to get started with Talkdesk? Request a demo.
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Summary of Positive Talkdesk Reviews
Users who gave positive Talkdesk reviews online said that its interface is user-friendly and intuitive and that it has many useful features. They also liked its integration with other services such as Salesforce. They added that the platform helps customer service agents reach their target customers easily.
One user who gave a positive Talkdesk review on G2 commented that it provides a good call center infrastructure solution. He added that its sales team was helpful and shared that they were given an implementation specialist to set up everything, as well as a walkthrough from start to finish. He also lauded its customer support for addressing any possible situation that could arise after implementation.
Summary of Negative Talkdesk Reviews
As of the date that this article was written (September 11, 2019), there are not many negative Talkdesk reviews online. Users, however, complained that there are times when the website goes down, and it is difficult to get support when this happens. Some also reported that calls using the software sometimes suffer from bugs such as voice delay.
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Check out the list below of some of Talkdesk’s features:
- Synchronized data
- Automated workflows
- Workforce engagement
- Reporting and analytics
- Call recording
- Social listening
- Email messaging and chat
- And more
Does Talkdesk offer training for new customers?
New customers can access Talkdesk Academy, which is a free online resource where agents, supervisors, and admins can learn more about the platform. It offers training suites to all experience levels.
Can I call any phone number using Talkdesk?
Talkdesk does not allow outbound calls to premium rate service phone numbers and shared cost phone numbers. It also does not allow calls to other premium routes.
Here is a list of some of Talkdesk’s popular integrations: